VNX2 Series: Unisphere Service Manager may not run if you are running Java JRE version 9
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Symptoms
Unisphere Service Manager (USM) may not start when running Java JRE version 9. It will display the following message: This application requires a Java Runtime Environment 1.6.0_20 (32 bit)".
This may happen if you are using Java JRE version 9 releasing in July 2017. All versions of USM are impacted by this issue.
Cause
Java 9 changed how they report their version (Java version "9-ea" instead of Java version "1.7.0_80").
Resolution
This issue will be fixed in a newer version of USM which is being targeted for Q3 2017.
Workaround: Uninstall Java JRE 9 and install either Java JRE 7 or JRE 8 until the USM fix is made available.
Workaround: Uninstall Java JRE 9 and install either Java JRE 7 or JRE 8 until the USM fix is made available.
Affected Products
VNX2 SeriesProducts
VNX VG10, VNX VG2, VNX VG50, VNX VG8, VNX1 Series, VNX2 Series, VNX5100, VNX5150, VNX5200, VNX5300, VNX5400, VNX5500, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600, VNX8000Article Properties
Article Number: 000062011
Article Type: Solution
Last Modified: 07 Nov 2025
Version: 3
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