Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Alienware Command Center Add-ons Installation Fails

Summary: When you download and install the Alienware Command Center from the Microsoft Store, all add-ons (Alien FX, OC Controls, etc.) are not installed correctly.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

When you download and install the Alienware Command Center from the Microsoft Store, all add-ons (Alien FX, OC Controls, etc.) are not installed correctly.

After you open Alienware Command Center, you will get a prompt about the missing add-ons. This prompt asks you for your Microsoft Store credentials, and after entering your information, the download will fail.

Microsoft made changes in the new Windows 10 builds that affects how the add-ons are downloaded, and this causes that add-ons installation to fail.

Supported Systems: Alienware and  G-Series systems with Alienware Command Center Version 5.2 or higher

Cause

Cause information is not available.

 

Resolution

To solve this issue download and install Alienware Command Center from Dell Drivers & Downloads Page

  • Go to Dell Drivers & Downloads Page
  • Enter your Service Tag or click Detect PC. You can also click Browse all product to select your computer model manually
  • Look for Alienware Command Center Application from the list and click Download
  • Choose a location to save the file and click Save
  • Locate the downloaded file and double click on it
  • Follow the On-Screen instructions

Additional Information

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Affected Products

Alienware 15 R4, Alienware 17 R5, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R8, Alienware Area-51m, Alienware m15, Alienware m17, Dell G3 15 3500, Dell G3 3579, Dell G3 15 3590, Dell G5 15 5500 , Dell G5 SE 5505, Dell G15 5510, Dell G15 5511, Dell G15 5515 Ryzen Edition, Dell G15 5520, Dell G15 5521 Special Edition, Dell G15 5525, Dell G15 5530, Dell G15 5535, Dell G5 15 5587, Dell G5 15 5590, Dell G7 15 7500, Dell G7 15 7588, Dell G7 15 7590, Dell G16 7620, Dell G16 7630, Dell G3 3779, Dell G7 17 7700, Dell G7 17 7790 ...
Article Properties
Article Number: 000177781
Article Type: Solution
Last Modified: 19 Feb 2025
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.