VxRail: La actualización falla con el error "java.lang.NullPointerException: null"

Summary: La actualización de VxRail presenta el error "java.lang.NullPointerException: null" debido a entradas en el archivo /etc/hosts.

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Symptoms

En el Lcm-web.log, hay un tiempo de espera agotado para una checkCertNeedUpdate.sh de guión.
 

Lcm-web.log

2023-01-09 09:36:05,236 ERROR [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:484] Script command error (/etc/vmware-marvin/scripts/lcm/s
cripts/checkCertNeedUpdate.sh): [/bin/sh, /usr/lib/vmware-marvin/marvind/temp/12593456204235591740.tmp, ]
2023-01-09 09:36:05,237 WARN [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:485] [/etc/vmware-marvin/scripts/lcm/scripts/checkCertNeedUpdate.sh]: Timed out, null return code.
2023-01-09 09:36:05,237 INFO [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:486] [/etc/vmware-marvin/scripts/lcm/scripts/checkCertNeedUpdate.sh@localhost]: <stdout>


2023-09-14 09:56:12,247 WARN [SURROGATE] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:485] [/etc/vmware-marvin/scripts/lcm/scripts/checkVxmCertExpiredAndDNS.sh]: Timed out
, null return code.
2023-09-14 09:56:12,247 INFO [SURROGATE] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:486] [/etc/vmware-marvin/scripts/lcm/scripts/checkVxmCertExpiredAndDNS.sh@localhost]:
 <stdout>
2023-09-14 09:56:12,248 ERROR [SURROGATE] [lcm-core-0] c.v.l.c.c.p.VxRailManagerCertVerifyPrechecker [VxRailManagerCertVerifyPrechecker.java:112] Failed to verify if the certificate expired
 or expired soon.
2023-09-14 09:56:12,249 INFO [SURROGATE] [lcm-core-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:17] Try to translate message:
 Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it.
2023-09-14 09:56:12,249 INFO [SURROGATE] [lcm-core-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:19] Succeeded to translate me
ssage: Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it. -> Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Su
pport to fix it.
2023-09-14 09:56:12,249 ERROR [SURROGATE] [lcm-core-0] c.v.l.s.LcmCheckHelperService [LcmCheckHelperService.java:91] Pre-checking failure: Failed to verify the VxRail Manager certificate. C
ontact Support to fix it.
com.vce.lcm.exception.LCMException: Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it.


Cuando ejecuta el script checkCertNeedUpdate.sh/checkVxmCertExpiredAndDNS.sh manualmente, tarda más de cinco minutos.
 

Cause

El archivo /etc/hosts tiene el fqdn de VxRail Manager y ::1 entradas que causan este retraso en el script.

Resolution

Para resolver este problema: 

  • Realizar un respaldo del archivo hosts cp /etc/hosts /etc/hosts.bak.
  • Mediante VI, elimine el FQDN de VxRail Manager y ::1 del /etc/hosts de NetWorker.
  • Vuelva a ejecutar el script y debe proporcionar un resultado de inmediato.
  • Retry the upgrade.

Archivo de hosts antes de la modificación:

vxrail:/var/log/mystic # cat /etc/hosts
# VAMI_EDIT_BEGIN
# Generated by Studio VAMI service. Do not modify manually.
127.0.0.1  vxrail.examplevxrail.com vxrail localhost
::1  vxrail.examplevxrail.com vxrail localhost ipv6-localhost ipv6-loopback
# VAMI_EDIT_END


Archivo de hosts después de la modificación:

vxrail:/var/log/mystic # cat /etc/hosts
# VAMI_EDIT_BEGIN
# Generated by Studio VAMI service. Do not modify manually.
127.0.0.1 vxrail localhost
vxrail.examplevxrail.com vxrail localhost ipv6-localhost ipv6-loopback
# VAMI_EDIT_END

Affected Products

VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail Appliance Family, VxRail Appliance Series, VxRail E560 VCF, VxRail E560F VCF, VxRail E560N VCF, VxRail G560 VCF, VxRail G560F VCF, VxRail P570 VCF, VxRail P570F VCF , VxRail P580N VCF, VxRail S570 VCF, VxRail Software, VxRail V570 VCF, VxRail V570F VCF ...
Article Properties
Article Number: 000207426
Article Type: Solution
Last Modified: 15 Sept 2025
Version:  3
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