AlertReminder Error in Dell Security Management Server Virtual v9.11 Upgrade

Affected Products:

• Dell Security Management Server Virtual

Affected Versions:

• v9.10.1

Restore may fail with an 'alertReminder' error, when attempting to upgrade from Dell Security Management Server Virtual v9.10.1 to 9.11. Follow the included instructions for remediation and a successful upgrade.

Previously existing SMTP settings may cause a failure when performing an upgrade to v9.11.

The SMTP settings on the v9.10.x server must be changed, and a backup must be created. Perform the following steps to resolve and perform a successful upgrade:

1. On the v9.10.1 server Main Menu, select the Advanced Configuration tab.
   
2. Go to the Email Notifications section.
   
3. Copy or take a screenshot of all settings.
4. Clear the setting for Service alert reminder and choose OK to save changes.
   
5. Create a backup from the v9.10.1 server.
   From the same Advanced Configuration menu, choose Backup and Restore.
   
6. Restore the backup to the 9.11 computer using the following Dell Knowledge Base article:
   How to Upgrade Dell Security Management Server Virtual \ Dell Data Protection Virtual Edition
7. After the upgrade is complete, reenter the wanted Service alert reminder settings in the Email Notifications screen. Follow steps 1 and 2 or go to Main Menu > Advanced Configuration > Email Notifications and reenter the previous settings, clicking OK to save changes.
   

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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