Troubleshooting when deployment wizard fails to discover SCv2000 Series array

Summary: Troubleshooting when deployment wizard fails to discover SCv2000 Series array

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Instructions

If the deployment wizard fails to discover the array, use these steps to troubleshoot the issue.
 
  1. Verify the array has been turned on at least 5 minutes, with no fault LED lit on the either the front of the chassis or either controller.  Verify the Diagnostic LEDs on each controller indicate both controllers are fully booted.
HOW11018_en_US__1Mirage Boot LEDs
  1. Verify the network cables are plugged into controller ports labeled "Mgmt".  It is important to note the bottom controller is inverted.
HOW11018_en_US__2Mirage Mgmt port
  1. Verify the server is connected to the same physical subnet as the array, it is best to connect to the same switch.
  2. Temporarily disable any firewall running on system running deployment wizard.
  3. It is possible settings on the switch are blocking the discovery, use one of the two methods to troubleshoot this.
    1. If the server has 2 unused NICs, you can bypass the switch for discovery purposes only.
      1. Direct connect the server to the management port on each controller.
      2. Run the deployment wizard, if detected, complete all steps through the "Initialize Storage Center" screen.  Once the configuration has been applied, re-cable array’s management ports to the network switch, before continuing.
    2. Disable IGMP snooping, broadcast storm, unicast storm, multicast storm on the network switch.
  4. Use the MAC address of each controller and manually perform the discovery.  The MAC address can be obtained from the switch or it is also located on top of each controller.
  5. If none of these methods work, or there is a hardware fault LED, contact technical support for assistance.

Affected Products

Dell Storage SCv2000, Dell Storage SCv2020, Dell Storage SCv2080
Article Properties
Article Number: 000121336
Article Type: How To
Last Modified: 13 Mar 2025
Version:  4
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