Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Article Number: 000208146

Dell Premier Collaboration Keyboard KB900 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Premier Collaboration Keyboard KB900. You can reference each section to learn more about the features of the Dell Premier Collaboration Keyboard KB900 and how to use them. ...

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Table of Contents:

  1. What is in the Dell Premier Collaboration Keyboard KB900 box?
  2. Wireless Keyboard Features
  3. Setting up your Wireless Keyboard
  4. Troubleshooting
  5. Additional Information

KB900 Keyboard Product Shot

(Figure.1 Take your productivity and collaboration to the next level with the Dell Premier Collaboration Keyboard KB900)

 

What is in the Dell Premier Collaboration Keyboard KB900 box?

 

KB900 What's in the box?

(Figure.2 Dell Premier Collaboration Keyboard KB900 Box Contents)

1 Wireless Keyboard 2 Secure Link USB Type-A Receiver
3 USB Type-C to Type-C Charging Cable 4 Documents
 


Back to Top

 

Wireless Keyboard Features

 

Top View

KB900 Top Down View

(Figure.3 Dell Premier Collaboration Keyboard KB900 Top View)

Right-Hand Side View

KB900 Right Side View

(Figure.4 Dell Premier Collaboration Keyboard KB900 Right-Hand Side View with stand)

Product Features

KB900 Product Features Callouts

(Figure.5 Dell Premier Collaboration Keyboard KB900 Product Features)

1 15 Programmable Keys 2 Backlight Brightness Control
3 Low Battery LED Indicator 4 Bluetooth 5.1 Modes
5 RF 2.4 GHz Mode (USB Type-A Receiver) 6 Mode Switch Button
7 Adjustable Tilt Legs 8 Microphone Mute/Unmute
9 Chat 10 Screen Share
11 Video On/Off    
 

Power Button and USB Type-C Charging Port View

KB900 Power Button and USB Type-C Charging

(Figure.6 Dell Premier Collaboration Keyboard KB900 Power Button and Charging Port)


Back to Top

 

Setting up your Wireless Keyboard

 

Compatibility

Operating Systems (OS):

  • Wireless 2.4 GHz Connectivity:

    • Windows 7, 8, 8.1, 10 and 11; Mac; Linux (Redhat 8.0/Ubuntu 18.04); Chrome; and Android OS

  • Wireless Bluetooth 5.1 Connectivity:

    • Windows 8.1 and 10; Mac; Linux (Redhat 8.0/Ubuntu 18.04); Chrome; and Android OS

Using the Dell Peripheral Manager application:

  • Windows 10, 11 or later

Using the Dell Pair application:

  • Windows 10 (Version 19041 and above.), 11 or later

  • Bluetooth Version 5.0 or higher

Connecting the Wireless Keyboard USB Receiver

The Dell Premier Collaboration Keyboard KB900 uses a secure link USB Type-A receiver dongle to connect to your Desktop or Laptop.

KB900 Secure Link USB Type-A Receiver

(Figure.7 2.4 GHz Connection USB Secure Link Type-A Dongle)

Note: You can purchase a USB Type-C to Type-A adapter separately, if your computer does not support USB Type-A connectors.
 

Connecting the Wireless Keyboard through Bluetooth

Note: Ensure that the distance between your devices and the keyboard is under ten meters.
 

There are several ways to connect using Bluetooth. You can use the Dell Pair utility. You can enable Swift Pair in Windows. You can manually pair by pressing the connection-mode button on your keyboard for three seconds. When connected with Bluetooth, you can add a second device that uses Bluetooth and use the connection-mode button to switch between devices. If you plug in the Wireless device to a third device, you can use the connection-mode button to switch between all three.

You can get step-by-step instructions on the following guides:

  • Dell Peripheral Manager User's Guide
  • Dell Pair User's Guide
  • Dell Premier Collaboration Keyboard KB900 Quick Start Guide
  • Dell Premier Collaboration Keyboard KB900 User’s Guide

The guides are located on our support site:


Back to Top

 

Troubleshooting

 

Problems Possible Solutions
Unable to use the wireless Keyboard.
  1. Check the battery level. The wireless Keyboard uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless Keyboard off, and then turn it on again.
Keyboard buttons do not work.
  1. Check the battery level. This wireless Keyboard uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless keyboard off, and then turn it on again.
  3. On your computer, turn the Bluetooth off and on.
  4. Restart your computer.
  5. Check for interference that may affect Bluetooth connectivity. For example, nearby Wi-fi or USB 3.0 devices.
    • Check for any wireless devices that are in close proximity such as wireless networking devices. For example, Bluetooth printer, USB 3.0 devices, and so on.
    • Move away from these devices.
Unable to pair the Keyboard to the computer using the Bluetooth pairing button.
  1. Check the battery level. This wireless Keyboard uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless Keyboard off, and then turn it on again.
  3. Ensure that the Bluetooth device is in pairing mode by pressing the Bluetooth pairing button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated.
Unable to pair the wireless Keyboard with the computer.
  1. Check the battery level. This wireless Keyboard uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless Keyboard off, and then turn it on.
  3. On your computer, turn the Bluetooth off and on.
  4. Restart your computer.
  5. Check if you have the latest Bluetooth driver installed on your computer.
  6. Check for interference that may affect Bluetooth connectivity. For example, nearby Wi-fi or USB 3.0 devices.
    • Check for any wireless devices that are in close proximity such as wireless networking devices. For example, Bluetooth printer, USB 3.0 devices, and so on.
    • Move away from these devices.
  7. Ensure that the Bluetooth device is in pairing mode by pressing the connection-mode button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated.
Wireless connection is lost.
  1. Check the battery level. This wireless Keyboard uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless Keyboard off, and then turn it on.
  3. On your computer, turn the Bluetooth off and on.
  4. Restart your computer.
  5. Check if you have the latest Bluetooth driver installed on your computer.
  6. Check for interference that may affect Bluetooth or RF connectivity. For example, nearby Wi-fi or USB 3.0 devices.
    • Check for any wireless devices that are in close proximity such as wireless networking devices. For example, Bluetooth printer, USB 3.0 devices, and so on.
    • Move away from these devices.
    • Ensure that the distance between your laptop, desktop, or a compatible mobile device where the Dell Secure Link USB Type-A receiver is connected is within 1 m.
    • Ensure that the USB Type-A port where the Dell Secure Link USB Type-A receiver is connected to is not near any USB Type-A ports where other devices are connected. If necessary, connect the Dell Secure Link USB Type-A receiver to the dongle extender and check the wireless connection again.
Dell Pair notification does not open when a Bluetooth device is turned on for the first time.
  1. Windows 10 (version 19041) is the oldest version to support Dell Pair.
  2. Bluetooth version 5.0 or higher is required.
  3. Bluetooth is supported on the computer. It is turned ON under Windows settings.
  4. The Bluetooth device supports detection by Dell Pair.
  5. The Bluetooth device is placed close to the detection range of the computer. Lift the mouse and bring this closer to your computer.
  6. Check the computer and the Bluetooth device both have sufficient battery charge to operate.
  7. The Bluetooth device has the latest firmware.
  8. The Bluetooth controller on the computer is from Intel.
  9. Power cycle the Bluetooth device.
  10. Ensure that the Bluetooth device is in pairing mode by pressing the connection-mode button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated.
Dell Pair reports a pairing error. Reconnect through Dell Pair using the following steps:
  1. Download and install the latest Bluetooth drivers on your computer.
  2. If Bluetooth device is brought near computer and is in pairing mode, the Dell pair UI aids pairing.
  3. Wait for pairing error User Interface (UI) to autodismiss.
  4. Move the Bluetooth device far away from the computer.
  5. Bring the Bluetooth device back near the computer.
  6. Ensure that the Bluetooth device is in pairing mode by pressing the connection-mode button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated
Unable to pair using Dell Pair and Swift Pair.
  1. Press the connection-mode button to switch to the first or second Bluetooth pairing mode.
  2. Press the connection-mode button for three seconds until the selected Bluetooth channel LED starts blinking white.
  3. Open Start > Settings > Bluetooth & other devices > Add Bluetooth or other device.
  4. Select Add device > Bluetooth.
  5. Select Dell KB900 and add it.
  6. If adding the wireless Keyboard is not successful, restart the computer and repeat the steps.
Dell Secure Link USB Type-A receiver not working.
  1. Disconnect and reconnect the Dell Secure Link USB Type-A receiver or connect it to another USB Type-A port.
  2. Ensure that the third connection mode is selected.
  3. If the Dell Secure Link USB Type-A receiver is still not working, restart the computer or check the KB900 - Dell Peripheral Manager for errors.
Zoom touch control icons are not visible.
  1. Ensure that you have installed Zoom’s latest desktop version (5.9.3 or above) to your device.
  2. Swipe the Zoom touch control icons from left to right or right to left to ensure you have not accidentally disabled them.
  3. Ensure that Dell Peripheral Manager is installed and running
Backlight does not turn on.
  1. Ensure that the keyboard is turned on.
  2. If the ambient brightness detected in your environment is bright enough, then the backlight does not turn on to conserve battery life.
 


Back to Top

Additional Information

Dell Keyboard Troubleshooting Portal Page

Learn how to use and troubleshoot problems with the Keyboard that you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

To open the Dell Premier Collaboration Keyboard KB900 User Guide, browse to: Dell Premier Collaboration Keyboard KB900 Online Manual Page. You can touch or click View PDF to the right of the User Guide, in the Manuals and Documents section.


Back to Top

Article Properties

Affected Product

Dell Premier Collaboration Keyboard - KB900, Dell Premier Collaboration Keyboard and Mouse – KM900, Dell Pair, Dell Peripheral Manager

Last Published Date

04 May 2023

Version

5

Article Type

How To

Back to Top