How to Get Support for TechDirect Update - Manage Catalog (DCCRM)

Summary: This article covers how to obtain support for the TechDirect Update - Manage Catalog (used to be known as DCCRM).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

TechDirect Update: Manage Catalog (Formerly known as DCCRM) is a cloud-based application. It allows IT administrators to create and manage custom catalogs for Latitude, OptiPlex, Precision, and XPS platforms. Catalogs can be configured to contain drivers, firmware, BIOS, and select Dell applications updates.

Warning:
  • TechDirect Update - Manage Catalog technical support is only available to commercial customers with Latitude, OptiPlex, Precision, or XPS platforms.
  • TechDirect Update - Manage Catalog supports:
    • Chrome browser

Affected Products:

  • TechDirect Update - Manage Catalog

Affected Platforms:

  • Latitude
  • OptiPlex
  • Precision
  • XPS

Self-Help Options

Most technical information can be found by referencing the:

To obtain support:

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Us and then click either:
    • Contact Technical Support if a Dell service tag is available. (Go to Step.3)
    • Contact Order Support: If a Dell service tag is not available, and assistance is required to gain access to the software. (Go to Step.8)

Click Contact Us

Technical Support

  1. Click Enter service tag.

Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit

  1. Confirm your model and Service Tag and click Next.

Confirm your model and service tag

  1. From the drop-down menu, select Software and third-party applications and then click Next.

Select Software and 3rd party applications

  1. Select an available contact option.

Select contact option

Order Support

  1. Type your Order Number and then click Find My Order.

Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Click Contact Customer Support

  1. From the drop-down, select Missing Items.

Select Missing Items

  1. Select an available contact option.

Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000180754) when contacting technical support.

Affected Products

OptiPlex, XPS, Latitude, XPS, Fixed Workstations, Mobile Workstations, Manage Custom Update Catalog
Article Properties
Article Number: 000180754
Article Type: How To
Last Modified: 18 Mar 2026
Version:  22
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