Agent failing to register with server with NullReferenceException

Summary: Agent failing to register in Dell Security Management Server with NullRefernceException in the log.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Endpoint Security Suite Enterprise
  • Dell Endpoint Security Suite Pro

End user notices that Advanced Threat Prevention is not activated and checking the DellAgent log files under:

C:\ProgramData\Dell\Dell Data Protection

You notice the following error message:

2017.08.18 10:07:31 I Comm : Registering agent on server...
2017.08.18 10:07:31 E Comm : general exception - System.NullReferenceException: Object reference not set to an instance of an object.
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.RegisterAgent(IAgentService proxy)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.ContactServer(String serverUri, Int32& SleepSecs)
at Dell.Client.SecurityFramework.Agent.Plugins.CommManager.CommAgentPlugin.OnPluginProcess()

Cause

Not Applicable

Resolution

Caution: Only perform these steps if this is the exact error message you are seeing, as this could have adverse effects if it is not the issue.
Note: Run the following commands from an elevated command prompt.

Run this command to check the WMI repository:

winmgmt /verifyrepository

If it is found to be inconsistent, run this command:

winmgmt /salvagerepository

Right click on the Dell Data Security icon in the system tray and select Check for Policy Updates, the agent registers and after a few minutes Advanced Threat Prevention becomes green.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

Dell Endpoint Security Suite Pro, Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000124791
Article Type: Solution
Last Modified: 04 Jan 2024
Version:  7
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