VNX: Unable to find file /celerra/ccc/<LATEST>.xml for collection.
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Symptoms
The following warning message is seen logged in "sys_log" file.
Aug 11 22:47:42 2016:CS_PLATFORM:LogCollect:WARNING:14:::::collect_support_materials[29446]: Cannot find file /celerra/ccc/<LATEST>.xml for collection.
Cause
Automatic log collection collects CCC (Celerra Configuration Collector) data by default, the script used failed to generate CCC xml file during collection.
Resolution
Disable CCC collection from automatic log collection by commenting out this "GetCCC" line from "/nas/site/automaticcollection.cfg" file as below:
"/nas/site/automaticcollection.cfg" file
*******************
# Uncomment the following line to control if CCC should be collected
# as part of the collection process. The default is YES
# GetCCC <== add "#" to the front of this line
*******************
Original "/nas/site/automaticcollection.cfg" file
*******************
# Uncomment the following line to control if CCC should be collected
# as part of the collection process. The default is YES
GetCCC
*******************
Use the following command to collect CCC data if when CCC data is required.
$ /nas/tools/collect_support_materials -CCC
"/nas/site/automaticcollection.cfg" file
*******************
# Uncomment the following line to control if CCC should be collected
# as part of the collection process. The default is YES
# GetCCC <== add "#" to the front of this line
*******************
Original "/nas/site/automaticcollection.cfg" file
*******************
# Uncomment the following line to control if CCC should be collected
# as part of the collection process. The default is YES
GetCCC
*******************
Use the following command to collect CCC data if when CCC data is required.
$ /nas/tools/collect_support_materials -CCC
Additional Information
CCC (Celerra Configuration Collector) is another set of tools which could be use to collect basic system configuration with it's resulting output saved in a raw XML file output located in this "/celerra/ccc/" directory on completion.
Running collect_support_materials does not collect CCC data by default unless -CCC switch is specified.
Running collect_support_materials does not collect CCC data by default unless -CCC switch is specified.
Affected Products
VNX/VNXeProducts
VNX/VNXeArticle Properties
Article Number: 000052115
Article Type: Solution
Last Modified: 06 Nov 2025
Version: 3
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