PowerFlex: Device Error Warning Remains After Clearing Error
Summary: A device is reporting an error. The error remains after clearing the error.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
On node SIO-XXX-C1-N7 of the PowerFlex cluster, the device /dev/sld reports error "device has fixed read errors."
The output of the below command shows that the field Errors-fixes =1 for device /dev/sld:
The output of the below command shows that the field Errors-fixes =1 for device /dev/sld:
scli --query_sds --sds_name SIO-XXX-C1-N7After clearing the error using the below command, the warning on the device remains even though the command output is successful:
scli --clear_sds_device_error --sds_name SIO-XXX-C1-N7 --device_path /dev/sld
Cause
Clear the error counter after clearing the warning.
You can also check the device on the backend. If the device does not have an Error Warning on the backend, then PowerFlex clears the warning and the error count automatically.
See the PowerFlex Administration Guide for more information, available on the Dell Support Product Page.
You can also check the device on the backend. If the device does not have an Error Warning on the backend, then PowerFlex clears the warning and the error count automatically.
See the PowerFlex Administration Guide for more information, available on the Dell Support Product Page.
Resolution
Clear the error counter with the following command:
scli --reset_corrected_read_error_counter --storage_pool_name <SP Name> --protection_domain_name <PD Name> --reset_scanner_error_counters
Affected Products
PowerFlex SoftwareProducts
PowerFlex Software, VxFlex Product FamilyArticle Properties
Article Number: 000065952
Article Type: Solution
Last Modified: 10 Nov 2025
Version: 4
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