SRM 4.5: Error a la hora de eliminar un dispositivo en la métrica Management of Database
Summary: Después de eliminar los dispositivos inactivos en la métrica Management of Database, el mensaje indica que se realizó correctamente, pero los dispositivos inactivos eliminados aún se muestran cuando se utiliza mysql. ...
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Symptoms
El usuario puede consultar los datos del dispositivo inactivo en la métrica Management of Database. Cuando haga clic para eliminarlos, el mensaje de eliminación se muestra como correcto y sin errores. Cuando el usuario consulta el mismo dispositivo en mysql, el número de métricas sigue apareciendo allí y el valor no se eliminó.
En la comprobación de los registros de Catalina de front-end, se encontró el siguiente error:
En la comprobación de los registros de Catalina de front-end, se encontró el siguiente error:
Feb 23, 2021 4:23:57 PM com.watch4net.apg.v2.modules.admin.VariableManagementDeleteCallback error
SEVERE: Error when deleting.
com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: javax.xml.bind.UnmarshalException
with linked exception:
[javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1500581]
Message: Un carácter XML no válido (Unicode: 0xc) was found in the element content of the document.] Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
at com.sun.proxy.$Proxy212.deleteVariables(Unknown Source)
at com.watch4net.apg.v2.modules.admin.WebServiceCommunication.deleteVariables(WebServiceCommunication.java:250)
at com.watch4net.apg.v2.modules.admin.VariableManagement$VariableDeleterThread.run(VariableManagement.java:342)
SEVERE: Error when deleting.
com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: javax.xml.bind.UnmarshalException
with linked exception:
[javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1500581]
Message: Un carácter XML no válido (Unicode: 0xc) was found in the element content of the document.] Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
at com.sun.proxy.$Proxy212.deleteVariables(Unknown Source)
at com.watch4net.apg.v2.modules.admin.WebServiceCommunication.deleteVariables(WebServiceCommunication.java:250)
at com.watch4net.apg.v2.modules.admin.VariableManagement$VariableDeleterThread.run(VariableManagement.java:342)
Cause
Es posible que el servicio Tomcat y la gateway del servicio web no se hayan actualizado completamente.
Resolution
Inicie sesión en el servidor de front-end y ejecute los siguientes comandos:
- /opt/APG/bin/manage-modules.sh service update tomcat Default
- /opt/APG/bin/manage-modules.sh service start tomcat Default
- /opt/APG/bin/manage-modules.sh service update webservice-gateway Default
- /opt/APG/bin/manage-modules.sh service start webservice-gateway Default
Products
SRM, SRMArticle Properties
Article Number: 000184238
Article Type: Solution
Last Modified: 29 Aug 2022
Version: 5
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