SRM 4.5：在 Management of Database 指标中删除设备时出错
Summary: 删除“Management of Database”指标上的非活动设备后，消息指示成功，但在使用 mysql 时仍显示已删除的非活动设备。
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Symptoms
用户能够在“Management of Database”指标上查询非活动设备的数据。单击以删除它们后，删除消息显示成功并且没有错误。当用户在 mysql 中查询同一设备时，指标数量仍会显示，并且该值未删除。
检查前端 Cataina 日志时，发现以下错误：
检查前端 Cataina 日志时，发现以下错误：
Feb 23, 2021 4:23:57 PM com.watch4net.apg.v2.modules.admin.VariableManagementDeleteCallback error
SEVERE: Error when deleting.
com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: javax.xml.bind.UnmarshalException
with linked exception:
[javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1500581]
Message: An invalid XML character (Unicode: 0xc) was found in the element content of the document.] Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
at com.sun.proxy.$Proxy212.deleteVariables(Unknown Source)
at com.watch4net.apg.v2.modules.admin.WebServiceCommunication.deleteVariables(WebServiceCommunication.java:250)
at com.watch4net.apg.v2.modules.admin.VariableManagement$VariableDeleterThread.run(VariableManagement.java:342)
SEVERE: Error when deleting.
com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: javax.xml.bind.UnmarshalException
with linked exception:
[javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1500581]
Message: An invalid XML character (Unicode: 0xc) was found in the element content of the document.] Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
at com.sun.proxy.$Proxy212.deleteVariables(Unknown Source)
at com.watch4net.apg.v2.modules.admin.WebServiceCommunication.deleteVariables(WebServiceCommunication.java:250)
at com.watch4net.apg.v2.modules.admin.VariableManagement$VariableDeleterThread.run(VariableManagement.java:342)
Cause
Tomcat 服务和 Webservice 网关可能尚未完全升级。
Resolution
登录到前端服务器并运行以下命令：
- /opt/APG/bin/manage-modules.sh service update tomcat Default
- /opt/APG/bin/manage-modules.sh service start tomcat Default
- /opt/APG/bin/manage-modules.sh service update webservice-gateway Default
- /opt/APG/bin/manage-modules.sh service start webservice-gateway Default
Products
SRM, SRMArticle Properties
Article Number: 000184238
Article Type: Solution
Last Modified: 29 Aug 2022
Version: 5
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