Dell Unity: One possible reason when a folder or file on a SMB share cannot be deleted. (Dell EMC Correctable)
Summary: This article describes one of the reasons why a file or folder on Unity's SMB Share cannot be deleted, and possible solutions.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Pattern 1)
- The following message will be displayed if attempting to delete a file.
--------------
Item Not Found
--------------
Could not find this item
This is no longer located in "\\<nas server>\share". Verify the item's location and try again.
<File name>
Type: File
Size: xx bytes
Data modified: xxxxx
[Try Again] [Cancel]
--------------
Pattern 2)
- When attempting to delete a folder that has a space at the tail of the folder name, no error will be displayed, but the folder will not be deleted.
Pattern 3)
- The following error message will be displayed when attempting to delete a folder that contains a dot at the tail of the folder name.
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1 Interrupted Action
--------------
An unexpected error is keeping you from deleting the folder. If you
continue to receive this error. you can use the error code to search for help
with this problem.
Error 0x80004005: Unspecified error
<Folder name>
Type: File folder
Size: xx bytes
Data modified: xxxxx
[Try Again] [Skip] [Cancel]
--------------
Pattern 4)
- The following error message is displayed when attempting to move a folder.
--------------
Item Not Found
--------------
Could not find this item
This is no longer located in "\\<nas server>\share". Verify the item's location
and try again.
<Folder name>
Type: File folder
Size: xx bytes
Data modified: xxxxx
[Try Again] [Cancel]
--------------
- The following message will be displayed if attempting to delete a file.
--------------
Item Not Found
--------------
Could not find this item
This is no longer located in "\\<nas server>\share". Verify the item's location and try again.
<File name>
Type: File
Size: xx bytes
Data modified: xxxxx
[Try Again] [Cancel]
--------------
Pattern 2)
- When attempting to delete a folder that has a space at the tail of the folder name, no error will be displayed, but the folder will not be deleted.
Pattern 3)
- The following error message will be displayed when attempting to delete a folder that contains a dot at the tail of the folder name.
--------------
1 Interrupted Action
--------------
An unexpected error is keeping you from deleting the folder. If you
continue to receive this error. you can use the error code to search for help
with this problem.
Error 0x80004005: Unspecified error
<Folder name>
Type: File folder
Size: xx bytes
Data modified: xxxxx
[Try Again] [Skip] [Cancel]
--------------
Pattern 4)
- The following error message is displayed when attempting to move a folder.
--------------
Item Not Found
--------------
Could not find this item
This is no longer located in "\\<nas server>\share". Verify the item's location
and try again.
<Folder name>
Type: File folder
Size: xx bytes
Data modified: xxxxx
[Try Again] [Cancel]
--------------
Cause
This event occurs when a file or folder name has a space or dot at the tail.
Resolution
If the above is the case, cause 6 of the following Microsoft KB solutions will help to resolve the issue.
https://support.microsoft.com/en-us/kb/320081
https://docs.microsoft.com/en-US/troubleshoot/windows-server/backup-and-storage/cannot-delete-file-folder-on-ntfs-file-system
https://support.microsoft.com/en-us/kb/320081
https://docs.microsoft.com/en-US/troubleshoot/windows-server/backup-and-storage/cannot-delete-file-folder-on-ntfs-file-system
Affected Products
Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600Products
Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F, Dell EMC Unity XT 880, Dell EMC Unity XT 880F
, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition
...
Article Properties
Article Number: 000194912
Article Type: Solution
Last Modified: 26 Aug 2022
Version: 2
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