ECS：症狀代碼：13007;13008: 升級到 3.7 後在 UI 資訊事件報告中的警示

Summary: ECS 3.7 上的 Dial home 症狀代碼 13007 和 13008 已被確認為誤報警示，對 ECS 沒有影響。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

升級至 ECS 3.7 後，重複事件會傳送至 Dial Home，並觸發新的服務要求。

Dial Home 事件：
症狀代碼 13007： 
Case Description
Connect Home

Clarify Id: APM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: APM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13007
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Storage tier is degraded or poss
CallHome: true
FirstTime: 2022-02-26T10:12:35.980Z
LastTime: 2022-02-26T10:12:35.980Z
Description: Storage tier is up
Count: 0
症狀代碼 13008： 
SC: 13008 Prod: ELASTICCLOUDSTORAGEAPP S/N: CKM00000000000
Next Customer Contact
Case Description
Connect Home

Clarify Id: CKM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: CKM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13008
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Fault Domain is degraded or poss
CallHome: true
FirstTime: 2022-02-28T20:12:12.213Z
LastTime: 2022-02-28T20:12:12.213Z
Description: Fault Domain is up
Count: 0

ECS UI 中會回報下列事件：

Cause

ECS 服務 事件vc 正在嘗試清除兩個不存在的警示，並觸發資訊性 UI 警示。

Resolution

症狀代碼 13007 和 13008 的 Dial Home 功能遭到封鎖，無法建立新的服務要求。

可以忽略此問題的 UI 警示，因為它們僅為資訊性質，不會對 ECS 造成任何影響。如果必須隱藏警示，則此問題將在稍後版本的 ECS 代碼中解決。

Affected Products

Elastic Cloud Storage

Products

ECS Appliance, ECS Appliance Gen 1, ECS Appliance Gen 2, ECS Appliance Gen 3, ECS Appliance Hardware Series, ECS Appliance Software with Encryption, ECS Appliance Software without Encryption
Article Properties
Article Number: 000196905
Article Type: Solution
Last Modified: 16 Apr 2024
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.