ECS：症状代码：13007;13008: 升级到 3.7 后的警报在 UI 信息性事件中报告

Summary: ECS 3.7 上的 Dial Home 症状代码 13007 和 13008 已被确认为误报，对 ECS 没有影响。

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Symptoms

升级到 ECS 3.7 后，重复事件将发送到 Dial Home 并触发新的服务请求。

Dial Home 事件：
症状代码 13007： 
Case Description
Connect Home

Clarify Id: APM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: APM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13007
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Storage tier is degraded or poss
CallHome: true
FirstTime: 2022-02-26T10:12:35.980Z
LastTime: 2022-02-26T10:12:35.980Z
Description: Storage tier is up
Count: 0
症状代码 13008： 
SC: 13008 Prod: ELASTICCLOUDSTORAGEAPP S/N: CKM00000000000
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Case Description
Connect Home

Clarify Id: CKM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: CKM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13008
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Fault Domain is degraded or poss
CallHome: true
FirstTime: 2022-02-28T20:12:12.213Z
LastTime: 2022-02-28T20:12:12.213Z
Description: Fault Domain is up
Count: 0

ECS UI 中报告了以下事件：

Cause

ECS 服务 eventsvc 正在尝试清理两个不存在的警报，并触发信息性 UI 警报。

Resolution

症状代码 13007 和 13008 的 Dial Home 功能被阻止创建新的服务请求。

对于此问题，可以忽略 UI 警报，因为它们仅供参考，对 ECS 没有影响。如果必须禁止显示警报，则此问题将在 ECS 代码的更高版本中得到解决。

Affected Products

Elastic Cloud Storage

Products

ECS Appliance, ECS Appliance Gen 1, ECS Appliance Gen 2, ECS Appliance Gen 3, ECS Appliance Hardware Series, ECS Appliance Software with Encryption, ECS Appliance Software without Encryption
Article Properties
Article Number: 000196905
Article Type: Solution
Last Modified: 16 Apr 2024
Version:  2
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