NetWorker: Methods for Identifying NetWorker Software version

There are several methods for collecting NetWorker software and operating system information for NetWorker systems. You may not need every method. Depending on the issue and components involved, you can apply one or a combination of the following processes.

NSRGET

Operating System Details

For the NetWorker systems involved, collect the Operating System version details. For example, if there is a client backup/recover issue start by collecting the operating system information for the NetWorker server and the client or clients involved. If issue is with NMC connection, collect the operating system details of the NMC server and NetWorker server (if separate). If the issue is with a backup device collect the NetWorker server, storage node, and device information.

Linux:

On Linux systems, use the os-release file to get the operating system details: head /etc/*release

[root@nwserver ~]# head /etc/*release
==> /etc/centos-release <==
CentOS Linux release 8.5.2111

==> /etc/os-release <==
NAME="CentOS Linux"
VERSION="8"
ID="centos"
ID_LIKE="rhel fedora"
VERSION_ID="8"
PLATFORM_ID="platform:el8"
PRETTY_NAME="CentOS Linux 8"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:centos:centos:8"
HOME_URL="https://centos.org/"

==> /etc/redhat-release <==
CentOS Linux release 8.5.2111

==> /etc/system-release <==
CentOS Linux release 8.5.2111

Windows:

On Windows systems, the operating system and version details are visible from System:

The systeminfo command can be used from an elevated command prompt to get similar information: 

systeminfo | findstr "OS Name"

C:Program FilesEMC NetWorker
srlogs>systeminfo | findstr OS
OS Name:                   Microsoft Windows Server 2016 Datacenter
OS Version:                10.0.14393 N/A Build 14393
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Server
OS Build Type:             Multiprocessor Free
BIOS Version:              VMware, Inc. VMW71.00V.16707776.B64.2008070230, 8/7/2020

NetWorker Management Console (NMC)

From the NetWorker Management Console, collect the NetWorker version information for: the NMC server, NetWorker server, Storage Nodes, vProxies, and Clients.

Log in to the NMC, the console window banner displays the NMC server version:

NetWorker Client Version:

NetWorker Storage Node:

• The General tab shows if the storage node is enabled and ready.
• nsrsnmd: Manages NetWorker Storage Node.
• nsrmmd: Provides device support, mount requests, multiplexes save set data during multiclient backup and demuliplex recover data. Forwards storage information to nsrmmdbd on the NetWorker server.
• nsrexecd: NetWorker client service.

Data Domain Operating System

1. Connect to the NetWorker server from the NMC. 
2. Go to Devices and click Data Domain Systems from the left menu.
3. In the right window, the Data Domains are listed with a column for the OS Version:

NetWorker VMware Protection (NVP) vProxy

Operating System Package Installation Information

Linux: 

On Linux systems we can use the rpm command to find which NetWorker packages are installed: rpm -qa | grep lgto

[root@nwserver ~]# rpm -qa | grep lgto
lgtonwuiserv-19.6.0.0-1.x86_64
lgtoman-19.6.0.0-1.x86_64
lgtoadpt-19.6.0.0-1.x86_64
lgtonode-19.6.0.0-1.x86_64
lgtoserv-19.6.0.0-1.x86_64
lgtonmc-19.6.0.0-1.x86_64
lgtoxtdclnt-19.6.0.0-1.x86_64
lgtoclnt-19.6.0.0-1.x86_64
lgtoauthc-19.6.0.0-1.x86_64

To get specific information about a package, use: rpm -qi package_name

[root@nwserver ~]# rpm -qi lgtoserv-19.6.0.0-1.x86_64 | grep -i "Version|Summary"
Version     : 19.6.0.0
Summary     : NetWorker Server

Windows:

C:Program FilesEMC NetWorker
srlogs>wmic product get name, version, vendor | findstr NetWorker
NetWorker Runtime Environment                                   DELL EMC Corporation   8.0.10
NetWorker Authentication Service                                DELL EMC               19.6.0.0
NetWorker Extended Client                                       DELL EMC               19.6.0.0
NetWorker                                                       DELL EMC               19.6.0.0
NetWorker Management Console                                    DELL EMC               19.6.0.0
NetWorker                                                       DELL EMC               19.6.0.0
NetWorker                                                       DELL EMC               19.6.0.0
NetWorker Management Web UI Server                              DELL EMC               19.6.0.0

Daemon Log File:

All NetWorker systems: NetWorker server, storage nodes, clients, and NMC server's have a daemon.raw file; in environments with active daemon rendering configured a daemon.log is available. The file must be validated, check to see that it is logging current operations. In some instances the daemon.log may be a point-in-time rendered file that someone placed in the logs directory, but is not logging new information. The daemon log files can be found in the following location:

Linux: /nsr/logs/
Windows: C:\Program Files\EMC NetWorker\nsr\logs

To render an unrendered daemon.raw, you can run the following command from an elevated command prompt in the NetWorker logs directory: nsr_render_log daemon.raw > daemon.log 2<&1

See: NetWorker: How to use nsr_render_log

Anytime the NetWorker services are started the process version details will be displayed in the daemon.raw.

0 3/9/2022 8:15:12 PM  1 5 0 2520 2516 0 networker-mc.emclab.local nsrexecd NSR notice @(#) Release:      19.6.0.0.Build.49 
...
0 3/9/2022 8:15:40 PM  1 5 0 5424 5420 0 networker-mc.emclab.local nsrd NSR notice @(#) Release:      19.6.0.0.Build.49 
...
0 3/9/2022 8:16:52 PM  1 5 0 1788 1784 0 networker-mc.emclab.local nsrsnmd NSR notice @(#) Release:      19.6.0.0.Build.49 

Note: 

• nsrd - only seen on NetWorker servers, NetWorker backup and recover daemon.
• nsrexecd - NetWorker client process, this process is found on NetWorker servers, storage nodes, NMC server, and NetWorker clients that have the client package installed.
• nsrsnmd - Only seen on the NetWorker server and NetWorker storage nodes. This is the storage node daemon.

See: NetWorker Processes and Ports

For the NetWorker Management Console, the gstd.raw on the NMC server shows the NMC version.

Linux: /opt/lgtonmc/logs/gstd.raw
Windows: C:\Program Files\EMC NetWorker\Management\GST\logs\gstd.raw

nsradmin Command-Line Utility

nsradmin can be run on NetWorker servers, NMC server, storage nodes, and NetWorker clients. Open an administrative command prompt. In order to use nsradmin the NetWorker services for that system must be running. nsradmin can be used when services are off. See nsradmin Continued field.

NetWorker Server, NMC server, and NetWorker Clients

1. From the NetWorker server, NMC server, and clients open an elevated command prompt.
2. Run: nsradmin -p nsrexecd
3. The results can be filtered by entering: show name; OS; NetWorker version
4. Enter: print type: nsrla

C:Windowssystem32>nsradmin -p nsrexecd
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> show name; OS; NetWorker version
nsradmin> p type: nsrla
                        name: networker-mc.emclab.local;
                          OS: Windows Server 2016 Datacenter 10.0;
           NetWorker version: 19.6.0.0.Build.49;

To connect to the NetWorker server database run: nsradmin
To display NetWorker server information run: print type: nsr

NetWorker Storage Node

[root@storagenode ~]# nsradmin -p nsrexecd
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> show name; nsrmmd version; OS; NetWorker version               
nsradmin> p type: nsrla
                        name: centos8.emclab.local;
              nsrmmd version: 19.6.0.0.Build.49;
                          OS: CentOS Linux release 8.5.2111;
           NetWorker version: 19.6.0.0.Build.49;

nsradmin Continued:

EMC Reports Utility:

See All Dell EMC End-of-Life Documents for supported NetWorker versions. If unsupported NetWorker software versions are used, upgrade to supported NetWorker release.

All NetWorker packages can be downloaded from: https://www.dell.com/support/home/product-support/product/networker/drivers
NetWorker Installation and Administration Guides can be found under: https://www.dell.com/support/home/product-support/product/networker/docs