Collaboration Touchpad Does Not Control Zoom Application

Summary: This article provides information about an issue where you cannot control the Zoom application with a single-tap on the Collaboration Touchpad. This is seen on the Latitude 9330 laptop. ...

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Symptoms

Single-tap does not control Zoom application on Collaboration Touchpad.

Cause

Double-tap is selected in the Collaboration Touchpad controls.

Resolution

Clear the double-tap checkbox to use a single tap as the default behavior. To enable additional control over the Collaboration Touchpad feature, follow these instructions:
  1. Go to the home screen and click Collaboration (Figure 1 [English only]).
    Collaboration Tile
    Figure 1: Collaboration Tile
  2. The Collaboration screen is displayed. Confirm if the double-tap setting is enabled (the checkbox is checked). If you prefer to use a single-tap, clear it (Figure 2 [English only]).
    Collaboration settings
    Figure 2: Collaboration settings
  3. Check the double-tap checkbox to engage with the touchpad icons by tapping twice instead of once. Enable this setting to avoid activating the touchpad icons using a single tap accidentally. This checkbox is cleared by default, as single-tap is the default behavior.

Affected Products

Dell Optimizer, Dell Pro 13 Premium PA13250, Latitude 9330
Article Properties
Article Number: 000200990
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  4
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