APEX AIOps Observability: Invalid Account Type Message When Logging in

Summary: APEX AIOps Observability (CloudIQ) users must use a validated enterprise support business account to access Dells APEX AIOps Observability service. First-time users must complete the account registration process before being granted access. ...

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Instructions

When logging in to the Dell APEX AIOps Observability service for the first time, users may receive the following message: 
Invalid Account Type, Your account type is not supported by APEX AIOps Observability. Please contact Dell Support.

APEX AIOps invalid account type

Figure 1: Screenshot of Error Message Invalid Account Type


Complete the registration of your business account on dell.com by following the link and instructions given in the article: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account.

When creating or upgrading an account, take the following steps:
  1. Logout from dell.com
  2. Click the link: Create an account
  3. You are asked to log in again or create an account, this starts the process.
  4. Follow the instructions outlined in article 000021768. Ensure to select the option I am an employee of an organization that has purchased Dell enterprise products in the Additional Access Rights Required page.

NOTE: Allow a few days for the registration to be verified.

If you need additional assistance to get your business account activated, follow the Contacting Administrative Support instructions given in the following article: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account.
  • Issue: Unable to log in to Interested in APEX AIOps Observability?
  • Error message or symptom: Provide the error message, or a brief description of the symptom experienced.
  • Company name:
  • Your name:
  • Your email:
  • Dell product model being onboarded to APEX AIOps Observability/CloudIQ:
  • Dell product model service tag or serial number:
An automated reply is sent with a case number. A Dell customer service agent follows up with you in a few days.

Once the enterprise support business account is enabled, the system must be onboarded to APEX AIOps Observability. For details pertaining to your system, see Appendix A: Enabling CloudIQ at the system section of the Dell APEX AIOps Infrastructure Observability: A Detailed Review whitepaper

Additional Information

CloudIQ joins Dell’s new Artificial Intelligence for IT Operations software-as-a-service suite called APEX AIOps. CloudIQ is renamed as APEX AIOps Infrastructure Observability. The rebranded CloudIQ integrates with the two new APEX AIOps tools; Application Observability and Incident Management. Learn more about APEX AIOps and what it can do for you at Dell APEX AIOps.

Affected Products

CloudIQ, PowerStore, ME Series, APEX AIOps Infrastructure Observability

Products

OpenManage Enterprise APEX AIOps Observability
Article Properties
Article Number: 000201709
Article Type: How To
Last Modified: 23 Oct 2024
Version:  10
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