PowerEdge：如何收集日志以进行高级故障处理
Summary: 如果您的系统出现问题，我们建议您在联系戴尔支持之前收集系统日志以加快支持流程。本文介绍了一些可用的关键工具，包括 SupportAssist Enterprise，这是适用于您的 Dell PowerEdge 系统的最全面的日志收集工具。
This article applies to
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
如果您遇到问题，我们建议您在联系戴尔支持之前收集系统日志以加快支持流程。如果您有可发送给支持工程师的日志，您可以立即查看这些日志并分析问题。这是解决您的问题的最快方法。本文介绍了一些可用于收集日志的关键工具。
什么时候哪种工具有用？
下表显示了哪些工具可用于获取有关特定问题源的有效信息。
Tools |
Hard Disk |
Memory |
CPU |
Operating System |
Blade Enclosures |
|---|---|---|---|---|---|
iDRAC Integrated Dell Remote Access Controller |
YES |
YES |
YES |
NO |
NO |
Export PERC logs using software tools |
YES |
NO |
NO |
NO |
NO |
Management Module |
YES-Shared Storage ONLY |
NO |
NO |
NO |
YES |
提醒：刀片机箱包含 PowerEdge M1000e、PowerEdge VTRX 机箱和 PowerEdge FX 机箱。
集成的Dell远程访问控制器 - iDRAC
Dell iDRAC 与大多数 Dell PowerEdge 服务器集成。它不需要已安装的作系统或虚拟机管理程序即可正常工作。您可以使用 iDRAC 的 IP 地址在同一网络上通过网页浏览器访问 iDRAC（请参阅文章 PowerEdge：如何配置 Integrated Dell Remote Access Controller 9 （iDRAC9） 和 Lifecycle Controller 网络设置）。对于高级故障处理，建议检查提供的信息，例如固件状态和系统事件日志 （SEL）。
- 所有系统：无需作系统，不需要停机时间即可收集日志。
- 优点：物理控制器支持远程系统管理和系统监视。
- 更新日志：请参阅文章 Integrated Dell Remote Access Controller 9 （iDRAC9） 的支持
- 设置 iDRAC：请参阅文章 PowerEdge：如何配置 Integrated Dell Remote Access Controller 9 (iDRAC9) 和 Lifecycle Controller 网络设置
相关文章：
- PowerEdge 服务器系统事件日志中的错误消息以及如何查看错误消息
- PowerEdge：通过 iDRAC7 和 iDRAC8 导出 SupportAssist 收集
- 使用 iDRAC9 导出 SupportAssist 收集
使用软件工具导出 PERC 日志
提取RAID控制器日志以进行高级分析的替代方法是为较旧的控制器提供软件工具，例如PERCCLI或Mega-CLI实用程序。
PercCLI：
- 适用于 Windows、Linux 和 VMware
- 受 PERC 系列 8 和更高版本产品系列支持
- 不需要重新引导
相关文章：
管理模块
Dell PowerEdge MX7000 具有一个管理模块，可提供机箱管理。管理模块支持使用冗余模块的高可用性。管理固件不可或缺的一项功能是在管理固件中维护托管设备和软件事件的详细事件日志。从管理模块组件收集的可用于故障处理的固件日志分组为提取日志。
- 所有系统：无需作系统，不需要停机时间即可收集日志。
- 优点：物理控制器提供整个刀片式服务器机箱的远程系统管理和系统监视。
- PowerEdge MX7000：指南中的其他信息
Affected Products
Storage Spaces Direct R440 Ready Node, Storage Spaces Direct R640 Ready Node, Storage Spaces Direct R740xd Ready Node, Storage Spaces Direct R740xd2 Ready node, OEMR XL R570, OEMR XL R670, OEMR XL R770, OEMR R240, OEMR R250, OEMR XE R250, OEMR R260
, OEMR XE R260, OEMR R340, OEMR R350, OEMR XE R350, OEMR R360, OEMR XE R360, OEMR R440, PowerEdge XR2, OEMR R450, OEMR R540, OEMR R550, OEMR R5500, OEMR R640, OEMR XL R640, OEMR R6415, OEMR R650, OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR XL R660, OEMR R660xs, OEMR R6615, OEMR R6625, OEMR R740, OEMR XL R740, OEMR R740xd, OEMR XL R740xd, OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615, OEMR R7625, OEMR R840, OEMR R860, OEMR R940, OEMR R940xa, OEMR R960, OEMR T140, OEMR T150, OEMR T340, OEMR T350, OEMR T360, OEMR T440, OEMR T550, OEMR T560, OEMR T640, OEMR XL T640, OEMR XL R240, OEMR XL R340, OEMR XL R660xs, OEMR XL R6615, OEMR XL R6625, OEMR XL R6715, OEMR XL R6725, OEMR XL R760xs, OEMR XL R7615, OEMR XL R7625, OEMR XL R7715, OEMR XL R7725, OEMR XR11, OEMR XR12, OEMR XR4000r, OEMR XR4000w, OEMR XR4000z, OEMR XR4510c, OEMR XR4520c, OEMR XR5610, OEMR XR7620, OEMR XR8000r, OEMR XR8610t, OEMR XR8620t, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M1000E, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex custom node R860, VxFlex Ready Node R640, VxFlex Ready Node R740xd, Dell EMC vSAN C6420 Ready Node, Dell EMC vSAN MX740c Ready Node, Dell EMC vSAN MX750c Ready Node, Dell vSAN Ready Node MX760c, Dell EMC vSAN R440 Ready Node, Dell EMC vSAN R640 Ready Node, Dell EMC vSAN R6415 Ready Node, Dell EMC vSAN R650 Ready Node, Dell EMC vSAN R6515 Ready Node, vSAN Ready Node R660, Dell vSAN R6615 Ready Node, Dell EMC vSAN R740 Ready Node, Dell EMC vSAN R740xd Ready Node, Dell EMC vSAN R750 Ready Node, Dell EMC vSAN R7515 Ready Node, Dell EMC vSAN R760 Ready Node, Dell vSAN R7615 Ready Node, Dell vSAN Ready Node R7625, Dell EMC vSAN R840 Ready Node, Dell EMC vSAN T350 Ready Node, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840
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Article Properties
Article Number: 000228206
Article Type: How To
Last Modified: 19 May 2025
Version: 3
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