Avamar:錯誤 52001 (通訊模組掃描器錯誤),由非預期的交換器韌體版本所致

Summary: Avamar Gen5A 回報交換器錯誤,因為韌體版本未預期。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Avamar 使用者介面或 mccli 中回報下列錯誤:

67678 2025-03-10 16:17:58 GMT ERROR 52001 SYSTEM  PROCESS /     Communications Module Scanner Error 
 

交換器監控記錄會顯示下列項目:

grep -B1 -i 'mccli' /usr/local/avamar/var/log/switch_monitoring.log
2025/02/13-14:19:59 INFO: switches version_mismatch_found_cnt=2
 2025/02/13-14:20:01 INFO: publish() cmd="mccli event publish --code=52001 " successful
 --
 2025/02/13-16:55:00 INFO: switches version_mismatch_found_cnt=2
 2025/02/13-16:55:02 INFO: publish() cmd="mccli event publish --code=52001 " successful
 --
 2025/03/12-11:40:20 WARN: Unexpected firmware version "10.5.6.3" on switch A, expected version is one of ["10.5.1.1P1"], the rest of switch output parsing code may return incorrect results

Cause

交換器監控指令檔尚未更新為最新的韌體版本,因此無法辨識韌體。

Resolution

1.以系統管理員身分登入受影響的 Avamar 工具節點或單一節點。

2.下載 GoAV 具。如需更多資訊,請參閱下列文章:Avamar:用於管理和故障排除的 GoAV 產品工具

3.提升至根權限:

su -
 

4.執行 GoAV 具有以下選項的工具:

./goav fix-switch-firmware-config
 

範例輸出:

===========================================================
GoAv    :        1.94
Avamar  :        19.12
Date    :        02 Apr 2025 12:45 EDT
===========================================================
COMMAND :  ./goav system fix-switch-firmware-config
NOTE: This tool was created and is maintained by the ISG Support Tools team
===========================================================
Backup file created successfully as: /usr/local/avamar/lib/dpnnetutil/x-switch_monitoring.rb.bak
Found target class line.
Modifying firmware versions to: @@expected_firmware_versions = ['10.5.1.1P1', '10.5.6.3', '10.5.4.10']
The file has been modified successfully.

Affected Products

Avamar Data Store Gen5A
Article Properties
Article Number: 000303002
Article Type: Solution
Last Modified: 18 Nov 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.