Windows Narrator Not Working Correctly in Dell Pair 1.2.6

Summary: This article provides information about why Windows Narrator does not work as expected in Dell Pair 1.2.6.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The following symptoms may be present when using Windows Narrator in Dell Pair 1.2.6.

  • Windows Narrator may only read Dell Pair Window.
  • Windows Narrator may not follow the mouse cursor when moving across the User Interface (UI) of Dell Pair or read text when clicking it.
  • Windows Narrator may not follow the focus in the UI when pressing tab key to navigate through the User Interface of Dell Pair.

Affected Platforms:

  • Dell 14 Plus 2-in-1 DB04255
  • Dell Pro 13 Plus PB13255
  • Dell Pro 14 PC14255
  • Dell Pro 14 Plus PB14255
  • Dell Pro 16 PC16255
  • Dell Pro 16 Plus PB16255

Affected Application:

  • Dell Pair 1.2.6

Cause

Accessibility support has changed and is not working correctly in Dell Pair 1.2.6.

Resolution

The engineering department is working on a fix to be released in Dell Pair version 1.2.7 and later. The updated Dell Pair is posted to the computer's support page once it is made available in April 2025.

Affected Products

Dell 14 Plus 2-in-1 DB04255, Dell Pair, Dell Pro 13 Plus PB13255, Dell Pro 14 Plus PB14255, Dell Pro 16 Plus PB16255, Dell Pro 14 PC14255, Dell Pro 16 PC16255
Article Properties
Article Number: 000303642
Article Type: Solution
Last Modified: 13 May 2025
Version:  2
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