安装到 Dell Optimizer 戴尔智能调优软件 6.1 期间出现屏幕错误
Summary: 以下文章提供有关在更新到 Dell Optimizer 戴尔智能调优软件 6.1 期间出现的安装错误的信息。
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
升级到 Dell Optimizer 戴尔智能调优软件 6.1 时，InstallShield 报告升级错误
从 Dell Optimizer 戴尔智能调优软件版本 6.0 升级到 6.1 时，InstallShield 向导显示以下屏幕错误消息：
Package Purchased Apps Error:
The setup must update files or services that cannot be
updated while the system is running. If you choose to
continue, a reboot will be required to complete the setup.
Cause
这是因为 x86 进程无法访问 x64 进程，从而导致发生异常。
Resolution
提醒：您必须拥有设备的管理员权限才能更改作系统或更新任何软件。
当您遇到错误消息时，单击 确定以继续安装 。安装完成，更新成功。
提醒：从 Dell Optimizer 戴尔智能调优软件 6.1 开始，任何从 6.1 升级到较新版本的人都不会遇到此问题。
Affected Products
Dell Plus, Dell Optimizer, Dell Pro 14 PC14255, Dell Pro 16 PC16255Article Properties
Article Number: 000318685
Article Type: Solution
Last Modified: 12 May 2025
Version: 1
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