NetWorker: Error "Timed out while waiting for reply from message broker" OR "Check if RabbitMQ server is running"

Summary: NMC is not updating with details of success and failure or progress.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The NetWorker Management Console (NMC) shows the following error:

 
"Timed out while waiting for replybroker"

OR

"Check if RabbitMQ server is running!"              
 
The NMC server's gstd.raw shows the following error: 
0 MM/DD/YYYY HH:mm:SS 2 0 0 2136 4028 0 NMC_SERVER_NAME gstd NSR warning nsm: Initial jobs info RPC failed for server: NETWORKER_SERVER_NAME - Check if RabbitMQ server is running!
142768 MM/DD/YYYY HH:mm:SS 3 0 0 2136 4028 0 NMC_SERVER_NAME gstd NSR error Msgbus timeout!! Reconnecting!
0 MM/DD/YYYY HH:mm:SS 2 0 0 2136 4028 0 NMC_SERVER_NAME gstd NSR warning nsm: Initial jobs info RPC failed for server: NETWORKER_SERVER_NAME - Check if RabbitMQ server is running!

Cause

Issue with "stat.db" file that was stopping the messenger from initializing. The size of the stats.db can grow large, taking a lot of space. For example, several GB.

  • Linux: /nsr/res/statistics/stat.db
  • Windows (Default): C:\Program Files\EMC NetWorker\nsr\res\statistics\stats.db

Resolution

Perform the following steps on the NetWorker server.

 

  1. Stop the NetWorker services:
  • Linux: nsr_shutdown
  • Windows: net stop nsrd
  1. Rename the "stat.db" and create a new empty stat.db file: 
  • Linux: /nsr/res/statistics/stat.db
  • Windows (Default): C:\Program Files\EMC NetWorker\nsr\res\statistics\stats.db
  1. Start the NetWorker services:
  • Linux: /etc/init.d/networker start or systemctl start networker
  • Windows: net start nsrd
Once NetWorker functionality is confirmed, delete the old stat.db file to reclaim space.

Additional Information

Similar symptoms may be observed in the NMC due to a connection issue with the RabbitMQ service port (5671/5672). If there is no issue with the stat.db size, see: NetWorke: Console "unable to open socket connection to host "NetWorker server" on port 5672"

Affected Products

NetWorker
Article Properties
Article Number: 000031110
Article Type: Solution
Last Modified: 21 Aug 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.