Avamar: Checkpoint fails with MSG_ERR_EXCEPTION

Summary: Checkpoint fails with result MSG_ERR_EXCEPTION, and the UNIX exception "Too many links" error occur due to File System Corruption.

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Symptoms

All the Avamar services are up and running.

The grid is fully operational.

 

Avamar checkpoints are failing with error MSG_ERR_EXCEPTION:

avmaint cpstatus
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<cpstatus
  generation-time="1535023554"
  tag="cp.YYYYMMDDHHMMSS"
  status="error"
  stripes-completed="882"
  stripes-total="883"
 start-time="XXXXXXXXXXX"
  end-time="XXXXXXXXXXX"
  result="MSG_ERR_EXCEPTION"
  refcount="1"/>
 

Both the gsan.log (/data01/cur/gsan.log) and err.log (/data01/cur/err.log) report an error while reading a stripe (Too many links):

Example:

YYYY/MM/DD-HH:MM:SS.SSSSS {0.0} [strtask.2:3205]  <0055> checkpoint cp.YYYYMMDDHHMMSS 560 out of 883 stripes complete
YYYY/MM/DD-HH:MM:SS.SSSSS {0.0} [sam@0.0-2BE:1346]  ERROR: <0001> stripe::handlemsg I/O error reading stripe 0.0-XXX (Too many links): rebuild required before checkpoint
YYYY/MM/DD-HH:MM:SS.SSSSS {0.0} [sam@0.0-2BE:1346]  ERROR: <0001> samthread::call unix_exception Unix exception Too many links

Cause

The File System is corrupted.

Resolution

Create a Service Request with the Dell Technologies Avamar Support team to assist.
 

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000052399
Article Type: Solution
Last Modified: 19 May 2025
Version:  7
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