VNX1 Series : SP Panic (bugcheck code 0000007E or 000000D1)

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

 Symptoms found in the logs:

From /sr/143377/SPA/SPA_CKMxxxxxxxxxxx_38b007_05-21-2017_00-07-15.analysis.txt:

Stack
=====

STACK_TEXT:
fffff881`8aa77618 fffff881`8c013368 : 00000000`00000000 00000000`00037234 00000000`00000001 00000000`0000af28 : RPSplitterDriver!ConnectionBase_io_send
fffff881`8aa77620 fffff881`8c015ef1 : fffffa80`3f438fe0 00000000`00000200 00000000`00000005 00000000`00000000 : RPSplitterDriver!RPSplitterVolume::io_send+0x94
fffff881`8aa776a0 fffff881`8c016353 : fffffa80`53bb92c0 fffffa80`3f438fe0 00000000`00000034 fffff880`0a9e4e80 : RPSplitterDriver!RPSplitterVolume::spl_sendToKbox+0x1a1
fffff881`8aa77740 fffff800`01ed28d1 : fffff880`0a9e5343 fffff884`00000007 00000000`00000000 fffffa80`0fc78480 : RPSplitterDriver!RPSplitterVolume::spl_IoDoneCasToStorage+0x22b

==> Access violation is done inside ConnectionBase_io_send.
This access violation can also happen from other functions. For example: ConnectionBase_io_cancel (bug 141763), ConnectionBase_uscsi_send, ...

FAULTING_IP:
RPSplitterDriver!ConnectionBase_io_send+0
fffff881`8c00d010 488b4108        mov     rax,qword ptr [rcx+8]

Issue :SP Panic (bugcheck code 0000007E or 000000D1)

Impacted Configuration & Settings [Replication Mode,Splitter Type,Compression,CDP/CLR/Multi,FC/IP/iSCSI, Policies etc.]:
VNX

Impact on RP:
Single disaster. Splitter will be down until SP is back up.

Cause

More details: Crash while trying to use a path to the RPA that was already released. This is done because pointer to the the path saved in each IO regardless of the path's state\health.

Resolution

Affected versions:
All CX R32 Splitters.
Bug is more exposed in versions where BZ-42061 is fixed (for example in R33 - BowRiver and above)

Workaround:
Handle network issues to minimize communication issues between array and RPA

ResolutionFixed at: 
  • VNX 05.33.009.5.217
  • VNXe/Unity 4.2 SP2 (4.2.2.9632250)

Affected Products

VNX1 Series

Products

RecoverPoint, VNX1 Series, VNX2 Series
Article Properties
Article Number: 000055114
Article Type: Solution
Last Modified: 06 Nov 2025
Version:  3
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