Unable to enable cloud unit and cloud unit remains disconnected

Summary: Cloud unit state shows disconnected even though the cloud profile is accessible.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Cloud unit state shows disconnected even though the cloud profile is accessible.

# cloud unit list
Name                     Profile               Status
-------------          -----------------     -------------------
ECSCCA_DD    Cloud_Profile    Disconnected
-------------          -----------------      -------------------

Cloud provider verify succeeds.
Command example

 

Cause

There is not enough space in the Cloud.

From Messages.Engineering:

Jan 31 13:05:22 Datadomain02c ddfs[31242]: INFO: Event marked for clearing; cannot post until cleared: m0-2875: EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk
Jan 31 13:20:02 Datadomain02c ddfs[31242]: INFO: Event posted: m0-2876 (21000b3c:553651004): EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk
Jan 31 13:34:59 Datadomain02c ddfs[31242]: INFO: Event cleared: m0-2876 (21000b3c:553651004): EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=I/O ERROR
Jan 31 13:34:59 Datadomain02c ddfs[31242]: INFO: Event marked for clearing; cannot post until cleared: m0-2876: EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk
Jan 31 13:50:10 Datadomain02c ddfs[31242]: INFO: Event posted: m0-2877 (21000b3d:553651005): EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk
Jan 31 14:04:59 Datadomain02c ddfs[31242]: INFO: Event cleared: m0-2877 (21000b3d:553651005): EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=I/O ERROR
Jan 31 14:05:01 Datadomain02c ddfs[31242]: INFO: Event marked for clearing; cannot post until cleared: m0-2877: EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk
Jan 31 14:20:02 Datadomain02c ddfs[31242]: INFO: Event posted: m0-2878 (21000b3e:553651006): EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk
Jan 31 14:34:59 Datadomain02c ddfs[31242]: INFO: Event cleared: m0-2878 (21000b3e:553651006): EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=I/O ERROR
Jan 31 14:35:00 Datadomain02c ddfs[31242]: INFO: Event marked for clearing; cannot post until cleared: m0-2878: EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk
Jan 31 14:50:21 Datadomain02c ddfs[31242]: INFO: Event posted: m0-2879 (21000b3f:553651007): EVT-CLOUD-00001: Unable to access provider for cloud unit ECSCCA_DD.EVT-OBJ::CloudUnit=ECSCCA_DD EVT-INFO::Cause=The server cannot process the request because there is not enough space on disk

 

Resolution

Add additional space in the cloud and enable cloud unit.

 

Affected Products

Data Domain

Products

Data Domain, DD OS, DD OS 6.1
Article Properties
Article Number: 000055450
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.