NMC 19.2.0.1 Monitoring tab not functional when NetWorker is installed on a disk which has 8dot3 name creation disabled

Summary: Error displayed: "Logging in: Message bus encountered server connection error 403, message: ACCESS_REFUSED - Login was refused using authentication mechanism PLAIN. For details see the broker logfile ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms



Issue with 19.2 When NetWorker is installed on a disk which has 8dot3 name creation disabled. 
installed NetWorker 19.2.0.1 in the following path  E:\Program Files\EMC NetWorker  

So then, I ran a workflow for the NMC DB backup. NMC is not showing Status Information for Policies or running Sessions, however NSRWATCH is showing the correct details
kA23a000000GGU7CAO_3_0

And, if I right click the workflow to get the details etc, an error message is received
kA23a000000GGU7CAO_3_1

Cause

The 8dot3 filename creation is disabled for the NetWorker installation path / volume.

Resolution

Workaround : To enable the 8dot3name in non-default path

Please follow the below link to enable the 8dot3name for other drive where NW Software is installed.
https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/fsutil-8dot3name 

Escalation 36714 - NMC 19.2.0.1 Monitoring tab not functional when NetWorker is installed on a disk which has 8dot3 name creation disabled

Additional Information

This content is translated in different languages: 
https://downloads.dell.com/TranslatedPDF/AR-SA_539342.pdf
https://downloads.dell.com/TranslatedPDF/DE_539342.pdf
https://downloads.dell.com/TranslatedPDF/ES_539342.pdf
https://downloads.dell.com/TranslatedPDF/ES-XL_539342.pdf
https://downloads.dell.com/TranslatedPDF/FR_539342.pdf
https://downloads.dell.com/TranslatedPDF/IT_539342.pdf
https://downloads.dell.com/TranslatedPDF/JA_539342.pdf
https://downloads.dell.com/TranslatedPDF/KO_539342.pdf
https://downloads.dell.com/TranslatedPDF/NL_539342.pdf
https://downloads.dell.com/TranslatedPDF/PT_539342.pdf
https://downloads.dell.com/TranslatedPDF/PT-BR_539342.pdf
https://downloads.dell.com/TranslatedPDF/RU_539342.pdf
https://downloads.dell.com/TranslatedPDF/SV_539342.pdf
https://downloads.dell.com/TranslatedPDF/ZH-CN_539342.pdf
https://downloads.dell.com/TranslatedPDF/ZH-TW_539342.pdf

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000057447
Article Type: Solution
Last Modified: 09 Oct 2024
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.