Connectrix B-Series: DS-65xx Processor rebooted - Software Fault: Kernel Panic

Summary: DS-65xx switches software panic

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

DS-65xx reboots once unexpectedly then comes back online with no issues.

switchType:        109.1 
switchState:        Online

Fabric OS: v7.4.1b

uptime :
03:18:40 up 27 min, 1 user, load average: 1.09, 0.60, 0.30


errdump -a:
2016/10/10-02:51:17:200273, [HAM-1004], 3037/451, CHASSIS, INFO, DFW3-2830130-793765-B, Processor rebooted - Software Fault:Kernel Panic., reboot.c, line: 113, comp:hamd, ltime:2016/10/10-02:51:13:175020

2016/10/10-02:51:20:119799, [EM-5012], 3052/0, CHASSIS, INFO, DFW3-2830130-793765-B, start emd FSS_RECOV_COLD, emfss.c, line: 437, comp:emd, ltime:2016/10/10-02:51:20:116608

2016/10/10-02:51:20:632805, [DIAG-6004], 3055/0, CHASSIS, INFO, DFW3-2830130-793765-B, test_thread: tname porttestd Calling fcn - PID: 1314, parameter.c, line: 1448, comp:insmod, ltime:2016/10/10-02:51:20:630948

2016/10/10-02:51:26:438892, [EM-5012], 3056/0, CHASSIS, INFO, DFW3-2830130-793765-B, end emd FSS_RECOV_ACTIVE (cold), emfss.c, line: 522, comp:emd, ltime:2016/10/10-02:51:26:433133

Cause

Within the SUPPORTSHOW File, the Core file output is generated.

The switch had a machine check/i-cache parity error with multiple problematic error codes for the Double Date Rate Synchronous Dynamic Random Access Memory (DDR SDRAM) as seen below.

pdshow:

______________________********________________________
*   File   :/core_files/panic/core.pd20161010024344   *
*   SECTION:CONSOLE_LOG                               *
-----------------------********------------------------
=============    END OF HEAD  & START OF TAIL =========

Machine check in kernel mode.
I-Cache Parity Error

PLB41 Arbiter: DDR SDRAM: DDR0_00=0x0000190a  DDR SDRAM: DDR0_01=0x01000000  DDR SDRAM: DDR0_31=0x00000000  DDR SDRAM: DDR0_32=0x00000000  DDR SDRAM: DDR0_33=0x00000000  DDR SDRAM: DDR0_34=0x00000008  DDR SDRAM: DDR0_35=0x00000000  DDR SDRAM: DDR0_36=0xffffffff  DDR SDRAM: DDR0_37=0xffffffef  DDR SDRAM: DDR0_38=0x00000028  DDR SDRAM: DDR0_39=0x00000000  DDR SDRAM: DDR0_40=0x00000000  DDR SDRAM: DDR0_41=0x00000000

=============  END OF TAIL    =========================

 

Resolution

Typically, this type of error indicates a hardware issue.

Workaround: Continue to monitor the switch for a repetition in this problem.

Fix: Replace the switch.

Additional Information

The switch is running FOS 7.4.1b.

Affected Products

Connectrix B-Series Hardware

Products

Connectrix, Connectrix B-Series Hardware, Connectrix DS-6505B, Connectrix DS-6510B, Connectrix DS-6520B
Article Properties
Article Number: 000065300
Article Type: Solution
Last Modified: 09 Sept 2025
Version:  3
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