Data Domain: Error "SMS command failed: No interfaces found" from the DD CLI and GUI

Summary: Commands "net show settings" and "net show hardware" throw the error "SMS command failed: No interfaces found." The same error can be seen on the DD GUI as well.

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Symptoms



Commands "net show settings" and "net show hardware" when run from the CLI (and when started by the GUI) may throw the error below:
 

SMS command failed: No interfaces found



For example:
 

SE@xyz## net show settings **** Error retrieving information (SMS command failed: No interfaces found).

SE@xyz## net show hardware SMS command failed: No interfaces found

Cause

Known Cause #1:

The "user idrac create" CLI command causes iDRAC to be reset. The reset renames the iDRAC interface. This causes the DD to return the following error when the mentioned CLI commands are issued:

SMS command failed: No interfaces found.
 

Known Cause #2:

  • Interaction with qLogic firmware/timeout defaults and heavy network traffic
  • See KB Data Domain NIC Tx Timeout Parameter Tuning KB 000203811 for details.

Resolution

Known Cause #1:

The issue is resolved in the DDOS 7.1.x code and later.

The workaround consists of restarting the Data Domain. Once the Data Domain has rebooted, interfaces once again can be seen and configured. 

 

Know Cause #2:

This issue has tunable parameters introduced in DD OS 7.7.3 and DD OS 7.9+ .  

Engage the Data Domain Support Team to assist with performing the parameter tuning.


 

Affected Products

Data Domain

Products

Data Domain, DD OS 7.0, DD9900 Appliance
Article Properties
Article Number: 000071488
Article Type: Solution
Last Modified: 04 Jul 2025
Version:  3
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