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Drivers and Downloads FAQs

Summary: This article provides answers to frequently asked questions about Dell Drivers & Downloads website. Learn what Dell drivers are available, how to download and install a Dell driver,See more

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Article Content


Symptoms

Dell Driver Installation

Duration: 01:56
Closed captions: English only

Dell Drivers & Downloads website helps you to download drivers, firmware, and some software applications for Dell products. You can download drivers for Dell desktops, laptops, all-in-one computers, tablets, mobile devices, printers, monitors, projectors, servers, storage and networking devices, and so on.

WARNING: Dell recommends that you download the drivers for your Dell computer, printer, tablet, and other Dell devices from the Dell Drivers & Downloads website.
WARNING: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly, cause the computer to crash or not boot into the operating system, or in some rare instances infect the computer with virus, trojan, or other malicious software.

Cause

Click to expand the sections below to see more information.

Resolution

General information

A driver is a small but essential piece of software that is written for a specific operating system like Microsoft Windows 10, 8 (8.1), or Windows 7. The operating system uses the driver to communicate with a hardware device such as a printer, video card, sound card, Wi-Fi or network adapter, and so on. Microsoft Windows operating system includes drivers for most devices. However, device-specific drivers must be downloaded and installed from the device manufacturer's website.

Without drivers, the devices that you connect to the computer may not work correctly. Dell develops drivers so that the operating system on the Dell computer can work with Dell devices and applications.

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Dell releases updated drivers frequently to ensure that the Dell computer has the latest security patches, fixes, and functionality. Updating the drivers is a preventive measure to protect the computer and ensure that the hardware components and devices work correctly.

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Drivers must be updated when the operating system is reinstalled using either a CD, DVD, or a USB drive. You must also update the drivers when you are facing issues such as Wi-Fi or other network-related issues, video or display issue, audio or sound playback or recording issue, and so on.

Dell recommends downloading and installing the latest drivers if the Dell computer is reset to factory default settings using Dell Backup and Recovery or other factory reset methods. This ensures that the computer has the latest drivers for optimal computer performance.

However, if the computer is working correctly and the driver is not listed as an Urgent or Recommended download, there may be no reason to update. Review the criticality information that is listed on the driver download page for more information.

Installing or updating the driver helps:

  • Increase computer performance
  • Patch security risks
  • Expand or enhance compatibility
  • Fix problems
  • Include additional features
NOTE: Dell recommends downloading and installing the drivers from the Dell Drivers & Downloads website. Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly, cause the computer to crash or not boot into the operating system, or in some rare instances infect the computer with virus, trojan, or other malicious software.

See the informational videos section in this knowledge base article for a video guide on how to download and install drivers from Dell Drivers & Downloads website.

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For information about downloading and installing the latest drivers and utilities for a Dell printer, see the Dell knowledge base article Dell Printer Uninstalling, Downloading and Installing Printer Drivers, Software, Manuals, and Firmware.

Dell printer drivers may not be available for all operating systems such as Windows 10, Windows 8, or Windows 7. Some or all the printer's functionality may still be available using Compatibility Mode as a means to install printer drivers from a previous version of Windows. For more information, see the Dell knowledge base article Installing Printer Drivers From a Previous Version of Windows.

If a Dell keyboard and mouse came bundled with the computer, you can find the drivers using the keyword search or category filter on the Dell Drivers & Downloads website. Most keyboards and mouses use generic drivers that are integrated to the operating system.

For third-party or non-Dell devices like a non-Dell printer, webcam, scanner, touch screen, digital pen, see the device manufacturer's website for drivers and other support documentation.

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Dell factory installed software can be downloaded from:

  • Dell Digital Delivery - Provides a new way to buy software when you purchase a Dell computer. You can automatically download and install available software titles on select computers. All that it takes is an Internet connection and a few minutes, so you can enjoy the customization Dell stands for, without the wait, and get right back to work. For more information, see the Dell knowledge base article How do I use Dell Digital Delivery?
  • Dell Digital Locker - Dell Digital Locker allows you to view and manage your products, software, and licensing information in one location. With Dell Digital Locker, you can download purchased software, access licensed software products, view software license entitlements, and more. For more information, see the Dell Digital Locker quick start guide.

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Drivers are sorted into 'Categories' on the Dell Drivers & Downloads website. It allows you to easily identify and download a specific type of driver based on the functionality of the device. The categories of available drivers vary between different Dell products. Some of the generic categories are:

Applications

Applications category lists software downloads for a Dell computer, including but not limited to:

  • Dell Quickset utility
  • Dell Webcam Manager
  • Fingerprint Reader application
  • Dell Digital Delivery
  • Dell Update
  • Dell Help & Support

Other factory-installed software or digital purchases such as Adobe Acrobat, McAfee, and so on, may be available at one of the following locations:

  • Dell Digital Delivery - Provides a new way to buy software when you purchase a computer. You can automatically download and install available software titles on select computers. All that it takes is an Internet connection and a few minutes, so you can enjoy the customization Dell stands for, without the wait, and get right back to work. For more information, see the Dell knowledge base article How do I use Dell Digital Delivery?
  • Dell Digital Locker - Dell Digital Locker allows you to view and manage your products, software, and licensing information in one location. With Dell Digital Locker, you can download purchased software, access licensed software products, view software license entitlements, and more. For more information, see the Dell Digital Locker quick start guide.

Audio

The audio category lists drivers for the sound card in the Dell computer. Audio drivers enable or improve functionality by enabling the speaker or microphone ports to transmit or record sound. Installing the audio drivers can typically fix audio or sound playback and recording-related issues.


BIOS

BIOS category lists System BIOS flash utilities that allow you to update the System BIOS firmware of the Dell computer. The BIOS is a firmware that controls and activates most hardware components of a computer. The primary function of a computer's BIOS is to recognize and initiate all the hardware components to make them available for use. The term 'Flashing' the BIOS is synonymous with updating the BIOS to the latest version.

BIOS updates provide feature updates and issue fixes. When the computer is first started, the BIOS activates all the hardware components that are required by the computer to boot into the operating system including, but not limited to:

  • Chipset
  • Processor
  • System memory (RAM)
  • Hard disk drive
  • Graphics card
  • Keyboard and mouse

For more information about BIOS, see the Dell knowledge base article Dell BIOS Updates.


Chipset

The chipset category lists the chipset drivers that are required for the Dell computer. It is essential to install the Chipset drivers before installing the other drivers.

A chipset is a collection of multiple integrated circuits that are designed to perform one or more related functions on the system board (motherboard). Chipset drivers are responsible for controlling communication between different components in the computer: the processor (CPU), video card (GPU), hard disk drives, system memory (RAM), USB controllers, and others. Basic chipset drivers are typically included as part of the operating system. However, specific chipset drivers provide optimal performance of the system board. Updating the chipset drivers is important, especially if you are experiencing slow computer performance. The chipset category on the Dell Drivers & Downloads page may include multiple drivers that are required for your Dell computer. This includes the chipset driver, controller drivers, card reader driver, USB 3.0 controller driver, Intel Dynamic Platform and Thermal Framework driver, Intel Management Engine Components driver, and so on. It is important to install all the drivers that are listed under the chipset category.

NOTE: While installing the chipset drivers, if you get an error message stating the driver is not compatible, not required, or is already updated with the latest version, ignore the error message and continue installing the remaining drivers under the chipset category.

Modem/Communications

The modem/communications category contains drivers and utilities for internal or external 56k dial-up modems, mobile broadband cards, and in some rare cases drivers for Bluetooth cards.


Mouse, Keyboard, and Input Devices

The mouse, keyboard, and input devices category contain drivers for the touchpad, integrated webcam, mouses, and keyboard.

NOTE: CD drive, DVD drive, Blu-ray drive, mouses, and keyboard drivers are preinstalled with the operating system. The touch screen and webcam drivers are preinstalled with Microsoft Windows 10 and Windows 8 (8.1) operating systems.

Network

The network category contains drivers for Ethernet (wired), Wi-Fi (wireless), and Bluetooth cards. To recognize these devices accurately and perform optimally, the operating system requires the network drivers to be installed.

NOTE: Before installing the drivers, determine which Ethernet, Wi-Fi, or Bluetooth card is configured with your Dell computer. See how do I determine the components in my computer section of this article.

Operating System

The operating system category contains a link to the Dell OS Recovery Tool page. On the Dell OS Recovery Tool page, users can download the operating system recovery image for both Microsoft Windows or Linux that was preinstalled on the Dell computer. The Dell OS Recovery Tool can be used to download the operating system recovery image and create a bootable USB drive on a Windows-based computer.

NOTE: The operating system recovery image is available for select Dell computers. To check for the availability of the operating system recovery image for your Dell computer, browse to the Dell OS Recovery Tool page.

Removable storage

This section contains firmware upgrades for CD, DVD, or Blu-ray drives. The firmware for CD, DVD, or Blu-ray drive increases or expands reading and recording functionality with different types of optical media. It can typically fix reading or recording issues with the optical drive.

NOTE: The drivers for CD, DVD, or Blu-ray drive are included within the operating system and hence do not require any specific driver to be installed. This section contains only the firmware upgrades for the optical drives (if available only).

Security

This category contains drivers and utilities that are required for some Dell Latitude laptops. Depending on the computer configuration, you may not need to install these drivers.


Serial ATA

This category contains hard disk drive utilities for storage management.


System utilities

Dell System Software is a utility that provides critical updates and patches for the operating system.

NOTE: Dell System Software is not available for all Dell computers. If Dell System Software is available, ensure to install this driver first, followed by the chipset drivers, and then install the other drivers. If not, go to download and install the other drivers.

Video

This category contains drivers and utilities for the video or graphics card (GPU) that is installed on the Dell computer. Graphics driver is a program that controls how the video or graphics card works with the rest of the computer such as applications, monitors, and so on. Dell recommends that you download and install the video or graphics (GPU) driver from the Dell Drivers & downloads website.

See the informational videos section in this knowledge base article for a video guide on how to download and install drivers from Dell Drivers & Downloads website.

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SupportAssist is an application that runs on a Windows-based computer or tablet with your permission and interacts with the Dell.com/support website so that we can provide a better and more personalized support experience.

The three main actions that you can take on the Dell.com/Support website using Dell SupportAssist are:

  1. Detect product - Identify the Service Tag or Express Service Code of your Dell product.
  2. Detect drivers - Scan the existing drivers and present a list of available driver updates.
  3. Run diagnostics - Run a hardware diagnostic test using Dell SupportAssist.

For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.

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Dell Update or Dell Update Package (DUP) automates the download and installation of drivers and application updates that are specific to your Dell computer. Dell Update software is supported on Dell Inspiron, Vostro, XPS, and Alienware computers running Microsoft Windows 10, Windows 8 (8.1), and Windows 7. This application is required to receive driver and application updates automatically. The drivers and application updates may help in the following areas:

  • Performance improvements
  • Expand compatibility
  • Fix Minor issues
NOTE: Users must log in using an account with administrator privileges to apply updates using Dell Update.

For more information, see the Dell knowledge base article Dell Update - Overview and common questions.

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Dell Command | Update is installed as a stand-alone application on a business client platform to provide a Windows Update like experience for computers software released by Dell. This application is installed locally on the target computers and simplifies BIOS, firmware, drivers, and application update experience on Dell Client Hardware. This application can be used to install drivers after the operating system and network drivers are installed based on the computer identity.

Dell Command | Update is designed to allow users to specify their update preferences and apply updates based on the criticality. Alternatively, you can use the scheduling option to keep your Dell computers up to date with the latest computers software released by Dell.

Supported Dell computers:

  • Dell OptiPlex desktops
  • Dell Latitude laptops
  • Dell Precision desktop and mobile workstations
  • Dell XPS desktops and laptops
NOTE: Users must log in using an account with administrator privileges to download and install the updates using Dell Command | Update.

For more information, see the Dell knowledge base article How to use and troubleshoot Dell Command | Update to update all drivers BIOS and firmware for your system.

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SupportAssist is a control panel for computer tools and diagnostics. It contains extensive help sections for online tools, warranty information, Dell technical support links, and Dell Customer Support channels. Access all computer controls like Device Manager, Network Connections, and more from a single location.

SupportAssist proactively checks the health of your Dell computer’s hardware and software. When an issue is detected, the necessary computer state information is sent to Dell for troubleshooting to begin. Dell contacts you to start the resolution conversation, preventing issues from becoming costly problems. To learn more, see the Dell SupportAssist User Guide and Dell SupportAssist for PCs website.

NOTE: Dell SupportAssist proactive capabilities are based on the Dell service entitlement (ProSupport, Consumer Premium Support, or ProSupport Plus) of the Dell product.

Features:

  • Personal computer Checkup Diagnostics, which are powered by PC Doctor
  • Backup and Recovery: Creating your backup recovery image
  • Owner's manual (soft copy)
  • Online troubleshooting resources
  • Online tips to resolve computer issues
  • FAQ about the computer specifics
  • System Warranty Information
  • Contacting Dell Technical Support
  • Contacting Dell Customer Support

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Get email notifications when there are new or updated drivers for a Dell product that you are interested in through Support Notifications. Support Notifications gives you quick and easy access to updates about support services for your Dell products. You can subscribe to receive notifications by email and/or text message (SMS) for service request updates, knowledge base article updates, and driver updates. To create or manage subscriptions for your Dell products, browse to the Support Notifications page.

To learn more about Support Notifications, see the Dell knowledge base article Support Notifications: Overview and common questions.

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Device Manager is a control panel applet in Microsoft Windows. It allows users to view and control the status of the hardware that is connected to the computer. Device manager is an important troubleshooting tool that can help you troubleshoot driver-related issues with hardware devices. It displays all the hardware devices that are installed in the computer and allows you to manage the drivers, view devices that are not functioning, and disable specific devices (if required).

In device manager, for each device you can:

  • Install the driver.
  • Enable or disable the hardware device.
  • Check to see if the hardware device is working properly.
  • View the technical properties of the hardware device.

By default, the device manager displays a list of the installed hardware devices which are sorted by category. You can expand these categories to view which specific hardware component is installed in the computer.

NOTE: By default, some hardware devices may not appear in this list. To view all the devices installed on the computer, open Windows Device Manager, click the View menu, and then select Show hidden devices.
Manage drivers

The device’s properties window contains information and settings that are specific to that type of hardware. The settings that matter most for troubleshooting are the driver settings. After right-clicking a device, select Properties and click the Driver tab. You will find information about the currently installed driver such as:

  • Driver Details: View details about the exact location of the driver files used by the device on your computer.
  • Update Driver: Microsoft Windows allows you to search online for an updated driver or manually choose a driver that has been downloaded to your computer. Searching for an updated driver may help if the driver is outdated. If you want to manually choose a custom driver that is downloaded, you can do it from here.
  • Roll Back Driver: Revert to the driver the device was previously using. If you have updated the driver to a new version and the hardware is not working correctly, you must consider downgrading the driver to the previous version. This button provides a quick way to downgrade the driver to the previous version. If this button is unavailable, the driver has not been updated and hence there is no previous driver to roll back to.
  • Disable: Disable the device, preventing it from working in Windows until you reenable it.
  • Uninstall: Uninstall the drivers associated with the device from your computer. This may not remove all the driver files, uninstall the drivers from Programs and Features (previously known as Add/Remove Programs) in the Windows Control Panel. Once the driver has been uninstalled, restart the computer.

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How-To's

WARNING: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly, cause the computer to crash or not boot into the operating system, or in some rare instances infect the computer with virus, trojan, or other malicious software.
  1. Browse to the Dell Drivers & Downloads website.
  2. Identify your Dell product.
    • Click Download & Install SupportAssist to autodetect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist app (formerly Dell System Detect): Common Questions.
    • Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell product and click Search.
    • Or, click Browse all products to manually select your Dell product from the catalog.
  3. Click Check for Updates to allow Dell to automatically find driver updates for you.
  4. Alternatively, you can manually locate and download the drivers using:
    • Keyword search box - Enter a keyword of the driver you are looking for, an example - BIOS, Chipset, Audio, Video, and so on.
    • Operating System & Category filters - Select the operating system that is installed on the Dell computer and choose a driver category.
    NOTE: To view drivers for your specific Dell computer, turn on the toggle switch "Show downloads for only THIS PC."
  5. Click the Download button next to the driver of your choice and save the file. Click Show All to see the remaining drivers.
  6. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
  7. Double-click the .exe driver installation file that you downloaded and follow the on-screen instructions to complete the installation process.
  8. Repeat steps 5 to 7 for other drivers (if required).
  9. After the driver installation is complete, restart the computer.

See the informational videos section in this knowledge base article for a video guide on how to download and install drivers from Dell Drivers & Downloads website.

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  1. Browse to the Dell Drivers & Downloads website.
  2. Identify your Dell product.
    • Click Download & Install SupportAssist to autodetect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist app (formerly Dell System Detect): Common Questions.
    • Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell product and click Search.
    • Or, click Browse all products to manually select your Dell product from the catalog.
  3. Click Check for Updates to allow Dell to automatically find driver updates for you.
  4. Alternatively, you can manually locate and download the drivers using:
    • Keyword search box - Enter a keyword of the driver you are looking for, an example - BIOS, Chipset, Audio, Video, and so on.
    • Operating System & Category filters - Select the operating system that is installed on the Dell computer and choose a driver category.
    NOTE: To view drivers for your specific Dell computer, turn on the toggle switch "Show downloads for only THIS PC."
  5. Select the check-box next to the driver of your choice. Click Show All to see the remaining drivers.
  6. Repeat Step 5 until you have selected all the required drivers.
  7. Click the Download All button. To view the list of selected drivers, click the drop-down icon.
  8. To begin the download process, click Download Only.
    NOTE: If the browser prompts you for a confirmation to allow multiple downloads, click Allow to download the files.
  9. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
  10. Double-click the .exe driver installation file that you downloaded and follow the on-screen instructions to complete the installation process.
  11. After the driver installation is complete, restart the computer.
See the informational videos section in this knowledge base article for a video guide on how to download and install drivers from Dell Drivers & Downloads website.

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You may use any working computer or mobile device to download the drivers from Dell Drivers & Downloads website. Once the necessary drivers are downloaded, you can save the downloaded files to an external USB drive or even copy the files to a CD or DVD whichever is available.

See the informational videos section in this knowledge base article for a video guide on how to download and install drivers from Dell Drivers & Downloads website.

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If you have chosen to search for an individual driver rather than having Dell automatically update them, check the filters that you have selected. There may be some drivers or applications that are available for your product model but do not match your Dell computer’s original configuration. If you are searching using the Service Tag, you will only see drivers for the components that were factory-installed on the Dell computer. To see all drivers for your Dell product, turn off the "Show drivers for Service Tag" using the toggle switch.

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You must consider downloading and installing the latest drivers when you install a new hardware device and it does not work automatically or after reinstalling or upgrading Microsoft Windows on the computer.

Updating the drivers is also a great troubleshooting step when the device is not functioning properly or generating an error, like a device manager error code. In some instances, an updated driver enables new features for the hardware as provided by the device manufacturer.

Drivers can be updated by downloading and installing the latest drivers through:

  • Windows Update - Some drivers get updated through Windows Update.
  • Dell Drivers & Downloads website - For all Dell-branded products.
  • Device manufacturer's website - For all third-party or non-Dell products.
NOTE: For devices that were preinstalled in your Dell computer, it is recommended that you download the drivers from Dell Drivers & Downloads website.

See the informational videos section in this knowledge base article for a video guide on how to identify the driver version and how to download and install the latest drivers from Dell Drivers & Downloads website.

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Downloading and installing the latest drivers is critical when you reinstall Microsoft Windows on the Dell computer. It is equally important that you install the drivers in the correct order for your computer to function correctly. In some instances, you may be required to reinstall or update the driver if you are encountering any issues with a specific device. To learn more, see the Dell knowledge base article How to Install Dell Drivers in the Correct Order.

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Dell Drivers & Downloads website can scan your Dell computer and present a list that can be referenced to help you identify what components were installed in the original configuration or the current computer configuration.

  1. Browse to the Dell Drivers & Downloads website.
  2. Identify your Dell product.
    • Click Download & Install SupportAssist to autodetect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist app (formerly Dell System Detect): Common Questions.
    • Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell product and click Search.
    • Or, click Browse all products to manually select your Dell product from the catalog.
  3. Go to the Overview tab.
  4. On the right-pane, under Quick links, click View product specs.
  5. Click Original configuration or Current configuration tab.
    NOTE: Dell SupportAssist is required to identify the Service Tag or Express Service Code of the Dell computer and identify the list of components. Dell SupportAssist may be installed automatically in the process.

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To check which version of Microsoft Windows 10 or Windows 8 (8.1) is installed:

  1. Press the Windows key + X on the keyboard.
  2. Click System.

To check which version of Microsoft Windows 7 is installed:

  1. Press the Windows key + R on the keyboard.
  2. In the Run dialog box, type sysdm.cpl and press the Enter key.
  3. Click the General tab.

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NOTE: Some devices may work with native drivers that come preinstalled with the 32-bit operating system. However, 32-bit drivers may not be available for all Dell computers. If the Dell computer was preinstalled with a 64-bit version of Windows and if you are unable to find 32-bit drivers, we recommend that you reinstall the 64-bit version of Windows.

To download the 32-bit drivers for your Dell computer (if available):

  1. Browse to the Dell Drivers & Downloads website.
  2. Identify your Dell product.
    • Click Download & Install SupportAssist to autodetect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist app (formerly Dell System Detect): Common Questions.
    • Or, enter the Service Tag, Express Service Code, or the Serial number of the Dell product and click Search.
    • Or, click Browse all products to manually select your Dell product from the catalog.
  3. Change the Operating System & Category filter to Windows 32-bit (if available).
    NOTE: To view drivers for your specific Dell computer, select the check-box "Show drivers for Service Tag."
  4. Click Download next to the driver of your choice and save the file.
  5. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
  6. Double-click the .exe driver installation file that you downloaded and follow the on-screen instructions to complete the installation process.
  7. After the driver installation is complete, restart the computer.

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To access device manager in Microsoft Windows:

  1. Press the Windows + R key on the keyboard.
  2. Type devmgmt.msc in the Run dialog box.
  3. Press the Enter key.

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When you must uninstall a driver completely, you must use the device's uninstaller program. If an uninstaller is available, you must find it under the Programs and Features (previously called Add/Remove Programs) in Windows Control Panel.

Some devices do not have an uninstaller, or the uninstaller may not appear in the Programs and Features (previously called Add/Remove Programs) list. In such instances, you must use Device Manager to remove the driver completely.

How to uninstall a driver from Windows Control Panel
  1. Press the Windows key + R key on the keyboard.
  2. In the Run dialog box, type appwiz.cpl and press the Enter key.
  3. In the Programs and Features window (previously called Add/Remove Programs), locate the driver from the list.
  4. Double-click the entry to begin the uninstallation process.
  5. Restart the computer.
How to uninstall a driver from Device Manager
  1. Press the Windows key + R key on the keyboard.
  2. In the Run dialog box, type devmgmt.msc and press the Enter key.
  3. In Device Manager, locate the device that you want to uninstall.
    NOTE: Navigate through the hardware categories by clicking > or + sign, depending on the version of Windows.
  4. Right-click the device and click Uninstall.
  5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
  6. Click OK to confirm and proceed with the uninstall.
  7. Once the uninstall is complete, restart the computer.

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The rollback driver feature available in Windows Device Manager is used to uninstall the current driver and then automatically install the previously installed version of the driver. The most common reason to use the driver rollback feature is to reverse a driver update that caused any problem with the functionality of a hardware device.

To roll back a driver in Microsoft Windows:

  1. Press the Windows key + R key on the keyboard.
  2. In the Run dialog box, type devmgmt.msc and press the Enter key.
  3. In Device Manager, locate the device that needs a driver rollback.
    NOTE: Navigate through the hardware categories by clicking > or + sign, depending on your version of Windows.
  4. Right-click the device's name or icon and select Properties.
  5. In the Properties window, click the Driver tab.
  6. Click the Roll Back Driver button, to revert the driver to the previous version.
    NOTE: If the Roll Back Driver button is disabled, Windows does not have a previous version of the driver available to roll back. The driver rollback only allows you to roll back a driver once. The driver rollback feature is not available for printer drivers.
  7. Click Yes to confirm and proceed with driver rollback.
  8. Click Close.
  9. Click Yes on the System Settings Change dialog box to restart the computer.

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Troubleshooting

Symbol Description
Device manager info icon A blue "i" on a white field on a device resource in computer properties indicates that the Use Automatic Settings feature is not selected for the device and that the resource was manually selected. This does not indicate a problem or disabled state.
Device manager device disabled icon A black down-arrow on a white field on a device resource in Device Manager indicates that the device has been disabled. This does not indicate that there is a problem with the device. Right-click the device and click Enable.
Device manager warning icon A black exclamation point (!) on a yellow field indicates that the device is in a problem state. A device that is in a problem state can be functioning.
Device manager error icon A red "X" indicates a disabled device. A disabled device is a device that is physically present in the computer and is consuming resources but does not have a protected-mode driver loaded.
Device manager other devices icon A device with a yellow "?" with an exclamation point (!) under Other devices or sometimes also listed as "Unknown device" indicates that the device or its drivers are not available or installed.

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To find an error code for a device in Windows Device Manager, follow these steps:

  1. Press the Windows key + R on the keyboard.
  2. In the run dialog box, type devmgmt.msc and press the Enter key.
  3. Right-click the device that has the problem and click Properties.
  4. In the Properties dialog box, the error code is mentioned under Device status.

See the Microsoft knowledge base article Error codes in Device Manager in Windows External link for more information.

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In some rare instances, a device may not work as expected after an update. This can happen when there is an issue with the update or if another driver conflicts with the one that was updated. To fix this issue, you can roll back, or revert the driver to the previous version.

To learn more, see how do I roll back a driver to a previous version section of this Dell knowledge base article.

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Some hardware devices may be listed as an "Unknown Device" in Windows Device Manager if the driver is not available or installed on the computer.

  • Windows Update - Run Windows Update on your Dell computer. Windows Update scans your computer and autodetects the driver, install all the recommended drivers.
  • Dell Drivers & Downloads - For hardware devices that were preinstalled on the Dell computer, download the drivers from the Dell Drivers & Downloads website.
  • Device manufacturer's website - If the "Unknown Device" appeared after you plugged in a third-party device to the Dell computer, use the CD/DVD or USB flash drive that came with the device to install the driver. Or, you can go to the device manufacturer's website to download and install the latest driver.

See the informational videos section in this knowledge base article for a video guide on how to download and install the latest drivers from Dell Drivers & Downloads website.

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A yellow exclamation mark in Device Manager indicates that Windows has detected a problem with the device. Most device manager errors can be resolved by uninstalling and/or installing the latest driver.

  1. Press the Windows key + R key on the keyboard.
  2. In the Run dialog box, type devmgmt.msc and press the Enter key.
  3. In Device Manager, locate the device that has a yellow exclamation mark.
  4. Right-click the device and click Uninstall.
  5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
  6. Click OK to confirm and proceed with the uninstall.
  7. Once the uninstall is complete, restart the computer.

Once the computer is restarted, Microsoft Windows will automatically detect and attempt to reinstall the driver. If the red X remains after the restart, depending on the device, download, and install the driver from Dell Drivers & Downloads website or the device manufacturer's website.

See the informational videos section in this knowledge base article for a video guide on how to download and install the latest drivers from Dell Drivers & Downloads website.

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A red X next to a device in Windows Device Manager indicates that the device is either disabled or Microsoft Windows is unable to communicate with the device due to a corrupt or deleted driver file. To resolve this issue:

  1. Press the Windows key + R key on the keyboard.
  2. In the run dialog box, type devmgmt.msc and press the Enter key.
  3. Right-click the device that has the problem, and then click Properties.
  4. Click the Device Usage drop-down and select Use this device (enabled). If this option is already selected, move to the next step.
  5. In the Properties window, click the Driver tab and click Uninstall.
  6. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
  7. Click OK to confirm and proceed with the uninstall.
  8. Once the uninstall is complete, restart the computer.

Once the computer has restarted, Microsoft Windows will automatically detect and attempt to reinstall the driver. If the red X remains after the restart, depending on the device, download, and install the driver from Dell Drivers & Downloads website or the device manufacturer's website.

See the informational videos section in this knowledge base article for a video guide on how to download and install the latest drivers from Dell Drivers & Downloads website.

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This error message is noticed when installing the Intel Graphics driver on your Dell computer. The error could be caused due to:

  • Incorrect video driver
  • Driver and operating system versions do not match. For example, installing a 64-bit driver on a 32-bit operating system or the opposite way.

To learn more, see the Dell knowledge base article How to resolve "This computer does not meet the minimum requirements for installing the software" error message.

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This error message is noticed while installing Intel drivers on your Dell computer. The error could be caused due to:

  • Incorrect driver version
  • Driver and operating system versions do not match. For example, installing a 64-bit driver on a 32-bit operating system or the opposite way.
  • If the build number of your Windows version does not match the defined BuildNumber that is part of the driver package.
Solution:
  1. Restart the computer.
  2. Try to download and install the driver again.
  3. Run Microsoft Windows Updates.

To learn more, see the Microsoft knowledge base article Windows Update FAQ External link.

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Additional Information

Helpful resources


Helpful videos

Dell Driver Installation

Duration: 01:56
Closed captions: English only

How to check the driver version and download the latest device driver

Duration: 02:06
Closed captions: English only


Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage not applicable.

Article Properties


Affected Product

Chromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Alienware and Dell Gaming Monitors, C Series, D Series, E Series, Legacy Monitors, P Series, S Series, SE Series, UltraSharp Premier (UP) Series, UltraSharp (U) SeriesChromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Alienware and Dell Gaming Monitors, C Series, D Series, E Series, Legacy Monitors, P Series, S Series, SE Series, UltraSharp Premier (UP) Series, UltraSharp (U) Series, Printers & Accessories, Projectors & Accessories, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Mobile Workstations, Dell Dock WD15, Dell Dual Video USB3.0 Docking Station D1000, Dell SuperSpeed USB 3.0 Docking Station, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock D6000, Dell USB3.0 dock D3100, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell Wireless Dock, Dell Wireless Docking Station WLD15See more

Last Published Date

26 Aug 2021

Version

11

Article Type

Solution

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