Dell Security Management Server 相容性伺服器產生「CSS 工作階段未初始化」

Summary: 本文說明相容性伺服器服務未在 Dell Security Management Server （先前稱為 Dell Data Protection |Enterprise Edition），因為 Dell Encryption （先前稱為 Dell Data Protection |加密） 用戶端已安裝在伺服器上，並在記錄中產生「CSS 工作階段未初始化」錯誤。

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Symptoms

受影響的產品：

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition

相容性伺服器服務無法啟動， 而且在服務記錄中可觀察到下列情況：（\Program Files\Dell\Enterprise Edition\Compatibility Server\logs\output.log）

...
ERROR Main [WrapperListener_start_runner] - Unable to create default remote gatekeeper group
CSS session not initialized
at com.credant.security.css.CssSession.<init>(CssSession.java:55)
at com.credant.security.css.CssSessionPool.acquire(CssSessionPool.java:63)
at com.credant.guardian.server.security.KeyMaterialGenerator.createPdaAuthCommonKeyBytes(KeyMaterialGenerator.java:155)
...
WARN org.springframework.context.support.FileSystemXmlApplicationContext [WrapperListener_start_runner] - Exception encountered during context initialization - cancelling refresh attempt
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'main' defined in file [C:\Program Files\Dell\Enterprise Edition\Compatibility Server\.\conf\spring-main.xml]:
Invocation of init method failed; nested exception is Unable to create default remote gatekeeper group: CSS session not initialized
...
at com.credant.guardian.tool.nt.service.ServiceWrapper.start(ServiceWrapper.java:38)
...
Caused by: Unable to create default remote gatekeeper group: CSS session not initialized
at com.credant.guardian.server.FederatedService.Main.createDefaultGatekeeperGroups(Main.java:801)
...
注意：這些錯誤訊息皆位於 相容性伺服器記錄 中，位於 C：\Program Files\Dell\Enterprise Edition\Compatibility Server\logs\output.log。

Cause

如果在某個時間點在計算機上安裝了加密用戶端，則可能會發生這種情況。

Resolution

尋找名為的檔案 CmgCryptoLib.dll 在 「Windows\System32 」下進行 重新命名 。然後，伺服器使用相容性伺服器服務安裝資料夾中可用的.dll版本，服務將啟動。

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Affected Products

Dell Encryption
Article Properties
Article Number: 000124718
Article Type: Solution
Last Modified: 13 May 2024
Version:  10
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