Dell Security Management Server 兼容性服务器生成“CSS 会话未初始化”

Summary: 本文介绍了 Dell Security Management Server（以前称为 Dell Data Protection |Enterprise Edition），因为 Dell Encryption（以前称为 Dell Data Protection |Encryption） 客户端安装在服务器上，在日志中生成“CSS 会话未初始化”错误。

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Symptoms

受影响的产品：

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition

兼容性服务器服务无法启动，并且可以在 服务日志中观察到以下内容：（\Program Files\Dell\Enterprise Edition\Compatibility Server\logs\output.log）

...
ERROR Main [WrapperListener_start_runner] - Unable to create default remote gatekeeper group
CSS session not initialized
at com.credant.security.css.CssSession.<init>(CssSession.java:55)
at com.credant.security.css.CssSessionPool.acquire(CssSessionPool.java:63)
at com.credant.guardian.server.security.KeyMaterialGenerator.createPdaAuthCommonKeyBytes(KeyMaterialGenerator.java:155)
...
WARN org.springframework.context.support.FileSystemXmlApplicationContext [WrapperListener_start_runner] - Exception encountered during context initialization - cancelling refresh attempt
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'main' defined in file [C:\Program Files\Dell\Enterprise Edition\Compatibility Server\.\conf\spring-main.xml]:
Invocation of init method failed; nested exception is Unable to create default remote gatekeeper group: CSS session not initialized
...
at com.credant.guardian.tool.nt.service.ServiceWrapper.start(ServiceWrapper.java:38)
...
Caused by: Unable to create default remote gatekeeper group: CSS session not initialized
at com.credant.guardian.server.FederatedService.Main.createDefaultGatekeeperGroups(Main.java:801)
...
提醒：这些错误消息都在 兼容性服务器日志 中，该日志位于 C：\Program Files\Dell\Enterprise Edition\Compatibility Server\logs\output.log。

Cause

如果在某个时间点在计算机上安装了加密客户端，则可能会发生这种情况。

Resolution

查找名为 CmgCryptoLib.dll 在 Windows\System32下重命名。然后，服务器使用兼容性服务器服务安装文件夹中可用的.dll版本，并且服务将启动。

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Affected Products

Dell Encryption
Article Properties
Article Number: 000124718
Article Type: Solution
Last Modified: 13 May 2024
Version:  10
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