How to Get Support for CrowdStrike

Summary: Dell offers several methods of support for CrowdStrike. Learn more about how to get support for CrowdStrike using this information.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

This article provides support information for customers who have purchased CrowdStrike through Dell.

Affected Products:

  • CrowdStrike

Cause

Not applicable

Resolution

Note:
  • If you have purchased CrowdStrike from Dell before February 2023, this article details how to get Dell ProSupport for Software for CrowdStrike.
  • If you have purchased CrowdStrike from Dell during or after February 2023, you are entitled to direct CrowdStrike support. From your Falcon console, you can open tickets directly with the CrowdStrike support team. To open a ticket with the CrowdStrike support team, click the menu button in the upper left, click Support and Resources, and then select Support Portal.

Customers who have purchased CrowdStrike through Dell before February 2023 may get support by contacting:

Note:

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

CrowdStrike
Article Properties
Article Number: 000125178
Article Type: Solution
Last Modified: 26 Jan 2024
Version:  18
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