Dell Data Protection Virtual Edition Operating System Log File and Debian Log Files are Not Included in the Support Files Rollup Bundle

Summary: This article provides the locations of Debian and syslib updater log files for Dell Data Protection | Virtual Edition v9.1 Server.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Virtual Edition

Affected Versions:

  • v9.1

Cause

Not Applicable

Resolution

In Dell Data Protection | Virtual Edition build v9.1.0.166, Debian update and the syslib updater (operating system level package updater) log files are not in the support files roll up bundle.

The location of the log files is listed below:

  • Debian update log file location:
/opt/dell/server/Logs/update.log
  • Syslib updater (operating system package updater) location:
/var/log/syslib_updater.log

The update log is successfully pulled in current versions of the server when collecting a log bundle.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126478
Article Type: Solution
Last Modified: 08 Aug 2024
Version:  9
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