PowerStore: A Consistency group member cannot be imported because its status cannot be determined

Summary: This article details how to resolve the error of a consistency group member which cannot be imported because its status cannot be determined.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

When importing a Consistency Group (multiple LUNs) to PowerStore, it is possible that the Import may fail with the message "Consistency group member cannot be imported because the Import status cannot be determined due to an internal error. Contact technical support" and generates error 0XE0301007001D. 


Issue

When importing a Consistency Group (multiple LUNs) to PowerStore, it is possible that the Import may fail with the message "Consistency group member cannot be imported because the Import status cannot be determined due to an internal error. Contact technical support" and generates error 0XE0301007001D. 
This issue has been observed when the import involved a Linux Red Hat Enterprise Linux 7.5 operating system with the PowerStore ImportKit plug-in, a Unity array with Consistency Groups containing 16 LUNs, and the integrated PowerStore Import services. This issue may affect other configurations.

This failure may be caused by a transient internal error involving the PowerStore Import engine and the migration plug-in on the Linux Host.
 

 

Solution

The issue should be transient. Retry the Import operation.
If the issue persists after attempting to retry the import operation, contact technical support.

 

Affected Products

PowerStore, PowerStore 1000X, PowerStore 1000T, PowerStore 3000X, PowerStore 3000T, PowerStore 5000X, PowerStore 5000T, PowerStore 7000X, PowerStore 7000T, PowerStore 9000X, PowerStore 9000T
Article Properties
Article Number: 000126603
Article Type: Solution
Last Modified: 05 Sept 2025
Version:  4
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