更换硬盘后无法启用 BitLocker
Summary: 更换硬盘后可能无法启用 BitLocker。
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
如果您在启用了 BitLocker 的驱动器上遇到硬盘故障，则在更换驱动器后，您可以在新作系统期间启用 BitLocker，而不会出现问题。
Cause
如果出于任何原因您遇到计算机无法与受信任的平台模块 （TPM） 通信的错误，则必须清除 TPM 芯片，然后配置 BitLocker。
Resolution
- 要清除TPM，请启动计算机进入BIOS，并找到与TPM控制相关的区域。（对于 TPM，位于同一位置，但在 TPM 下可能有各种选项）
- 选择清除 TPM，然后单击 yes以从 TPM 中删除所有密钥。（TPM 必须保持活动状态）
- 然后退出并再次重新启动计算机进入BIOS，验证TPM是否仍然被视为活动状态。
- 退出并重新启动至操作系统，然后使用正常过程来配置BitLocker。
Affected Products
Desktops & All-in-Ones, Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex
, Vostro, XPS, G Series, G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250
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Article Properties
Article Number: 000137422
Article Type: Solution
Last Modified: 13 May 2025
Version: 5
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