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Article Number: 000144009


Dell EMC Networking N Series Switch will not connect to HiveManager

Summary: How to connect Dell switch to hivemanager

Article Content


Symptoms



This article discuss the options needed to connect a Dell EMC NSeries switch to HiveManager Cloud.
 

SLN308375_en_US__1icon Dell switch Service Tags often contain letters and, in most cases, show as upper case in the switch CLI. Best practice is to copy the service tag directly from the switch CLI (show system id) and paste it into the HiveManager onboarding wizard.
  1. Insure that firewall HTTPS port 443 is open for connections to HiveManager as this is the port that N Series switches will use. 
  2. Be sure that the serial numbers are onboarded in HiveManager and that switch service tags are case sensitive.
  3. Insure that the EULA has been accepted on the N Series switch. 
    1. configure
    2. eula-consent hiveagent accept
  4. Insure that the switch can reach the internet by pinging 8.8.8.8
  5. Insure that the switch can resolve DNS by pinging google.com. If not, add a DNS server to the switch. 
    1. configure
    2. ip name-server 208.67.222.222
    3. exit
  6. Stop and restart hiveagent
    1. application stop hiveagent
    2. application start hiveagent
Check the connection status with this command: show hiveagent status

   

If customer is using an On-Premise HiveManager this process does not apply. When you using an On-Premise HiveManager you must manually point the switch to the On-Premise device.  Please refer to the On-Premise install documentation.

 


Article Properties


Affected Product

HiveManager NG, PowerSwitch N1100-ON Series, PowerSwitch N1500 Series, PowerSwitch N2000 Series, PowerSwitch N3000 Series

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution