PowerProtect Data Manager: Unable to import existing SQL backups into PowerProtect Data Manager

Summary: This KB article addresses an issue where existing SQL backups are not imported into PowerProtect Data Manager.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms



DDBEA/PowerProtect Data Manager for SQL is installed in a non-standard location, the brownfield_breadcrumbs directory was created, and the tool AgentBackupDiscovery was run to discover the old backups. However, none of the old backups show under Infrastructure/Assets/SQL Databases/DB Name/VIEW COPIES.
 
kA23a000000GF35CAG_3_0

PowerProtect Data Manager log /var/log/brs/adm/adm*log shows:  
 
WARN [] [drq-worker-1] [][][f2d3775b-2cab-4178-863c-f31ed8c639ec][32c9ef82-d676-4ded-8981-2d73a3e8d68e][] com.emc.dpsg.ecdm.adm.discovery.results.drq.impl.DrqReaderServiceImpl -  Failed to handle DRC: Id 477e2511-c578-4ddd-9253-3e275038d7a5, Type DDBEA_BACKUP. Cause : Exception Details : com.emc.dpsg.ecdm.adm.shared.exception.InvalidArgumentException: Unknown host <DD_HOSTNAME_SHORTNAME>: <DD_HOSTNAME_SHORTNAME>
Thrown from
com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2218)
com.google.common.cache.LocalCache.get(LocalCache.java:4147)
com.google.common.cache.LocalCache.getOrLoad(LocalCache.java:4151)
com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2218)
com.google.common.cache.LocalCache.get(LocalCache.java:4147)
com.emc.dpsg.ecdm.adm.shared.service.component.NetworkUtils.queryFqdnfromHost(NetworkUtils.java:68)
com.emc.dpsg.ecdm.adm.shared.service.component.NetworkUtils.access$0(NetworkUtils.java:50)

Cause

PowerProtect Data Manager is unable to resolve the DataDomain shortname. It is only able to resolve the Fully Qualified Domain Name.

Resolution

Procedure:   
  1. Open SSH session to PowerProtect Data Manager using admin user name.
  2. Switch to root:  
su -
  1. Open file:   
vi /etc/hosts
  1. Add an entry for DataDomain FQDN and shortname.
  2. Save the file.
  3. Open file:  
vi /etc/resolv.conf
  1. Add to search the domain name associated to DataDomain name:  
Example:  
If DataDomain FQDN is: dd.example.com
Verify search has the name
search <search domains> example.com
If not, add example.com
  1. Check that DataDomain can ping the shortname and resolve it using:   
nslookup
  1. Connect to the SQL computer.
  2. Make sure brownfield_breadcrumbs directory is created in the install directory
  3. Re-run AgentBackupDiscovery.
  4. The backups should be populated in about 1-2 hours.

Affected Products

PowerProtect Data Manager

Products

PowerProtect Data Manager, PowerProtect X400 Appliance
Article Properties
Article Number: 000165457
Article Type: Solution
Last Modified: 25 Apr 2025
Version:  3
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