PowerPath: "ERROR: User Authentication Invalid" while trying to register PP/VE ESXi hosts

Summary: Getting an error "ERROR: User Authentication Invalid" while trying to register the PP/VE hosts using PPMA.

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Symptoms

Registering PowerPath/VE hosts

DELL EMC  SW: PPMA (any release)

"ERROR: User Authentication Invalid" while trying to register the PP/VE hosts using PPMA.

Cause

PowerPath was installed via Update Manager but not correctly.
"esxcli software vib list" lists that PowerPath is correctly installed but there was nothing there.

Resolution

Perform the below steps:
  • re-install PowerPath manually on the ESX host..
  • Once PowerPath/VE host is successfully installed, the registration should work.

Additional Information

The same error can also occurs due to the SFCB issues mentioned in the Release note:

https://support.emc.com/docu91251_PowerPath-Management-Appliance-2.4-and-Minor-Releases-Release-Notes.pdf?language=en_US

Affected Products

PowerPath/VE for VMware

Products

PowerPath/VE for VMware
Article Properties
Article Number: 000167908
Article Type: Solution
Last Modified: 25 Apr 2025
Version:  3
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