SourceOne: Email Management Index-processen går ned efter installation af 7.2.SP5-hotfixpakke 2

Summary: SourceOne Email Management - SourceOne Index-proces ExAsIdxObj.exe reagerer ikke efter installation af 7.2.SP5 Hotfix Bundle 2 (HF2), hvilket medfører, at indekssæt markeres med statussen "Manglende elementer". ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Efter installation af SourceOne Email Management 7.2.SP5 Hotfix Bundle 2 (7.2.5.5133) markeres flere ISYS-baserede fuldtekstindekssæt med "Manglende elementer". 

Fejlmeddelelser, der ligner følgende, kan findes i hændelseslogfilerne "Program" på SourceOne Native Archive-serverne:
 

Log Name:      Application
Source:        Application Error
Date:         6/12/2017 1:41:19 PM
Event ID:     1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HostName
Description:
Faulting application name: ExAsIdxObj.exe, version: 7.2.5.5133, time stamp: 0x59d50312
Faulting module name: ntdll.dll, version: 6.3.9600.18007, time stamp: 0x55c4bc8e
Exception code: 0xc0000374
Fault offset: 0x000e5904
Faulting process id: 0x3d8
Faulting application start time: 0x01d36e3ba220d233
Faulting application path: D:\EMC SourceOne\EXPBA\bin\ExAsIdxObj.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: efa74284-da2e-11e7-813e-005056a15901
Faulting package full name: 
Faulting package-relative application ID: 


Log Name: Application
Source: Application Error
Date: 6/12/2017 2:44:29 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: HostName Description:
Faulting application name: ExAsIdxObj.exe, version: 7.2.5.5133, time stamp: 0x59d50312
Faulting module name: ISYSreadershd.dll, version: 11.4.0.2647, time stamp: 0x59cd7b8d
Exception code: 0xc0000409
Fault offset: 0x008a3c6d
Faulting process id: 0xf34
Faulting application start time: 0x01d3786b90bd0ceb
Faulting application path: D:\Program Files (x86)\EMC SourceOne\EXPBA\bin\ExAsIdxObj.exe
Faulting module path: D:\Program Files (x86)\EMC SourceOne\ExPBA\bin\Indexer11\ISYSreadershd.dll
 

Cause

Dette problem skyldes en softwarefejl.

Resolution

Dette problem løses i hotfixpakker (HFB'er) eller servicepakkeversioner på eller nyere end SourceOne Email Management 7.26.6156 (7.2 SP6 GA). 
Hotfixpakker og servicepakkesæt kan downloades fra https://www.dell.com/support. Vælg "Drivere og downloads" for at få adgang til den nødvendige software.

Hotfixes er kun tilgængelige for de nyeste programrettelses- eller Service Pack-versioner af produktet, der var tilgængelige, da problemet blev løst.
Når du installerer Hot Fix Bundles (HFB'er), skal de alle installeres i den rigtige rækkefølge, for at ALLE rettelser kan anvendes korrekt.
Opgrader til den nyeste version af SourceOne-versionen, servicepakken og hotfixpakken for at sikre, at alle løste problemer løses.


 

Affected Products

SourceOne Email Management

Products

SourceOne, SourceOne Archiving, SourceOne Email Management
Article Properties
Article Number: 000168030
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.