SourceOne:安装 7.2.SP5 热修复包 2 后,电子邮件管理索引进程崩溃
Summary: SourceOne Email Management — 安装 7.2.SP5 热修复包 2 (HF2) 后,SourceOne 索引进程ExAsIdxObj.exe无响应,导致索引集标记为“Missing Items”状态。
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Symptoms
安装 SourceOne Email Management 7.2.SP5 热修复包 2 (7.2.5.5133) 后,多个基于 ISYS 的全文索引集被标记为“Missing Items”。
可以在 SourceOne 本机归档服务器的“Application”事件日志中找到类似于以下内容的错误消息:
Log Name: Application
Source: Application Error
Date: 6/12/2017 1:41:19 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: HostName
Description:
Faulting application name: ExAsIdxObj.exe, version: 7.2.5.5133, time stamp: 0x59d50312
Faulting module name: ntdll.dll, version: 6.3.9600.18007, time stamp: 0x55c4bc8e
Exception code: 0xc0000374
Fault offset: 0x000e5904
Faulting process id: 0x3d8
Faulting application start time: 0x01d36e3ba220d233
Faulting application path: D:\EMC SourceOne\EXPBA\bin\ExAsIdxObj.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: efa74284-da2e-11e7-813e-005056a15901
Faulting package full name:
Faulting package-relative application ID:
Log Name: Application
Source: Application Error
Date: 6/12/2017 2:44:29 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: HostName Description:
Faulting application name: ExAsIdxObj.exe, version: 7.2.5.5133, time stamp: 0x59d50312
Faulting module name: ISYSreadershd.dll, version: 11.4.0.2647, time stamp: 0x59cd7b8d
Exception code: 0xc0000409
Fault offset: 0x008a3c6d
Faulting process id: 0xf34
Faulting application start time: 0x01d3786b90bd0ceb
Faulting application path: D:\Program Files (x86)\EMC SourceOne\EXPBA\bin\ExAsIdxObj.exe
Faulting module path: D:\Program Files (x86)\EMC SourceOne\ExPBA\bin\Indexer11\ISYSreadershd.dll
Cause
此问题由软件缺陷引起。
Resolution
此问题已在 SourceOne Email Management 7.26.6156 (7.2 SP6 GA) 或更高版本上的修补程序捆绑包 (HFB) 或服务包版本中得到解决。
热修复程序包和服务包套件可从 https://www.dell.com/support 下载,选择“驱动程序和下载”以访问所需的软件。
热修复程序仅适用于解决此问题时可用的产品的最新修补程序或服务包版本。
安装热修复程序捆绑包 (HFB) 时,必须以正确的顺序安装它们,才能正确应用所有修复程序。
升级到最新版本的 SourceOne 版本、服务包和热修复程序捆绑包,以确保所有已解决的问题都将得到修复。
Affected Products
SourceOne Email ManagementProducts
SourceOne, SourceOne Archiving, SourceOne Email ManagementArticle Properties
Article Number: 000168030
Article Type: Solution
Last Modified: 02 Sept 2025
Version: 4
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