NVP-vProxy: FLR이 실패하고 "filesystems: VM에 'name-unknown' 파일을 업로드할 수 없습니다."
Summary: FLR(File Level Restore)이 "filesystems: VM에 'name-unknown' 파일을 업로드할 수 없습니다." 메시지가 표시됩니다.
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Symptoms
NVP(NetWorker VMware Protection) 솔루션은 vProxy 어플라이언스로 구성됩니다. VM(Virtual Machine)의 FLR(File Level Restore)이 타겟 VM에 VMDK를 마운트하지 못합니다. FLR 마운트 세션 로그에는 다음이 표시됩니다.
YYYY-MM-DD HH:MM:SS INFO: [99] Found virtual machine '[VM_NAME]' with MORef 'vm-####'.
YYYY-MM-DD HH:MM:SS INFO: [99] Adding VMDKs to VM '[VM_NAME]' (vm-####)
YYYY-MM-DD HH:MM:SS INFO: [99] Added VMDKs to VM '[VM_NAME]' (vm-####).
YYYY-MM-DD HH:MM:SS INFO: [99] Mounting disks on VM '[VM_NAME]' (vm-####)
YYYY-MM-DD HH:MM:SS ERROR: [99] Unable to upload file 'name-unknown' to VM '[VM_NAME]' (vm-####): Command 'C:\Program Files (x86)\EMC\vProxy FLR Agent\bin\vflragentc.exe' terminated with exit code 2.
YYYY-MM-DD HH:MM:SS INFO: [99] Unmounting after mount failure: Could not mount VMDKs onto VM '[VM_NAME]' (vm-####) filesystems: Unable to upload file 'name-unknown' to VM '[VM_NAME]' (vm-####): Command 'C:\Program Files (x86)\EMC\vProxy FLR Agent\bin\vflragentc.exe' terminated with exit code 2.
타겟 VM에서
C:\Program Files (x86)\EMC\vProxy FLR Agent\logs\vflragentd\vflragentd.log 보여 줍니다:
YYYY/MM/DD HH:MM:SS Recover agent Upgrade
YYYY/MM/DD HH:MM:SS Starting [C:\Program Files (x86)\EMC\vProxy FLR Agent\tmp\vflragentd-upgrade-2012.exe C:\Program Files (x86)\EMC\vProxy FLR Agent\tmp\emc-vProxy-FLRAgent.msi C:\Program Files (x86)\EMC\vProxy FLR Agent\tmp\vflragentd-upgrade-2012.exe.out]
YYYY/MM/DD HH:MM:SS [PID 5356] Performing FLR Agent upgrade (C:\Program Files (x86)\EMC\vProxy FLR Agent\tmp\emc-vProxy-FLRAgent.msi C:\Program Files (x86)\EMC\vProxy FLR Agent\tmp\vflragentd-upgrade-2012.exe.out)
YYYY/MM/DD HH:MM:SS Running [msiexec.exe /fvomus C:\Program Files (x86)\EMC\vProxy FLR Agent\tmp\emc-vProxy-FLRAgent.msi /Lweamruc! C:\Program Files (x86)\EMC\vProxy FLR Agent\logs\upgrade.log]
YYYY/MM/DD HH:MM:SS =====Output from agent upgrade:
YYYY/MM/DD HH:MM:SS Command execution error: exit status 1603
=== Logging started: MM/DD/YYYY HH:MM:SS ===
Error 1316. The specified account already exists.
=== Logging stopped: MM/DD/YYYY HH:MM:SS ===
YYYY/MM/DD HH:MM:SS =====End of output
YYYY/MM/DD HH:MM:SS [PID 5356] FLR Agent upgrade processing completed.
YYYY/MM/DD HH:MM:SS 'C:\Program Files (x86)\EMC\vProxy FLR Agent\tmp\vflragentd-upgrade-2012.exe' finished with error: <nil>
타겟 VM에서
C:\Program Files (x86)\EMC\vProxy FLR Agent\logs\vflragentd\vflragentd-upgrade-####.exe.out 및 upgrade.log 보이다:
=== Logging started: MM/DD/YYYY HH:MM:SS ===
Error 1316. The specified account already exists.
=== Logging stopped: MM/DD/YYYY HH:MM:SS ===
Cause
vProxy가 업그레이드되었으며 타겟 VM에서 Dell FLR 에이전트 업그레이드가 실패합니다. Dell FLR 에이전트 업그레이드 실패의 원인을 알 수 없습니다.
Microsoft Windows Installer(msiexec.exe)가 Dell FLR Agent 업그레이드를 실행하지 못하고 Windows 종료 상태 1603(설치 중 치명적 오류)이 생성됩니다. Dell FLR Agent 출력 파일은 치명적 오류가 Windows 종료 상태 1316(지정된 계정이 이미 있음)과 관련되어 있음을 나타냅니다.
Resolution
해결 방법:
타겟 VM에 로그인하고 Dell FLR 에이전트를 수동으로 제거합니다. 후속 FLR은 새로운 Dell FLR 에이전트 설치를 수행합니다.
다음 기술 자료 문서에서는 가상 머신에 FLR 에이전트를 수동으로 설치하는 방법에 대해 자세히 설명합니다.
Additional Information
이 콘텐츠는 15개 언어로 번역됩니다.
| https://downloads.dell.com/TranslatedPDF/CS_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/DA_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/DE_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/ES-XL_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/FI_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/FR_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/IT_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/JA_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/KO_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/NL_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/NO-NO_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/PL_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/PT-BR_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/RU_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/SV_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/TR_KB540824.pdf |
| https://downloads.dell.com/TranslatedPDF/ZH-CN_KB540824.pdf |
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Article Number: 000170937
Article Type: Solution
Last Modified: 04 Nov 2025
Version: 5
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