IDPA: IDPA deployment fails at 24%. Avamar Configuration received an exception "ERROR: client validation error for "repl_password"="<IDPA_common_password_entered>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z_.-]{6,31}$)/"
Summary: IDPA DP4400 - Installation failed at 24%. Avamar Configuration received an exception with server.log file reporting: Avamar config CLI status : ERROR: client validation error for "repl_password"="xxxxxxxx" .... & Error while executing Avamar config CLI : > ERROR: main: errors during user input validation: 4 ...
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Symptoms
IDPA DP4400 - Installation fails at 24%. Avamar Configuration received an exception error.
/usr/local/dataprotection/var/configmgr/server_data/logs/server.log reports errors:
2019-10-07 22:40:19,721 INFO [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "repl_password"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/
2019-10-07 22:40:19,721 INFO [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "rootpass"="<IDPA_common_password>" with regex: /(^(?=[-.\w]{6,32}$)(?=.*\d).*[a-zA-Z].*$)/
2019-10-07 22:40:19,721 INFO [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "mcpass"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/
2019-10-07 22:40:19,721 INFO [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "viewuserpass"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/
2019-10-07 22:40:19,724 INFO [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Execution of Avamar config CLI completed. Exit Value = 3
2019-10-07 22:40:19,725 INFO [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Command output:: Thread[Thread-1395,5,]
2019-10-07 22:40:19,725 ERROR [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Error while executing Avamar config CLI : ERROR: main: errors during user input validation: 4
2019-10-07 22:40:19,721 INFO [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "rootpass"="<IDPA_common_password>" with regex: /(^(?=[-.\w]{6,32}$)(?=.*\d).*[a-zA-Z].*$)/
2019-10-07 22:40:19,721 INFO [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "mcpass"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/
2019-10-07 22:40:19,721 INFO [Thread-1395]-avadapter.ConfigAVEServerTask$StreamWrapper: Avamar config CLI status : ERROR: client validation error for "viewuserpass"="<IDPA_common_password>" with regex: /(^(?=.*[a-zA-Z]+.*)[0-9a-zA-Z\_\.\-]{6,31}$)/
2019-10-07 22:40:19,724 INFO [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Execution of Avamar config CLI completed. Exit Value = 3
2019-10-07 22:40:19,725 INFO [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Command output:: Thread[Thread-1395,5,]
2019-10-07 22:40:19,725 ERROR [pool-19-thread-8]-avadapter.ConfigAVEServerTask: Error while executing Avamar config CLI : ERROR: main: errors during user input validation: 4
The following error is seen on IDPA ACM UI:
Cause
The Integrated Data Protection Appliance (IDPA) common password had @ symbol which caused an issue. Example: Idpa@12345
- Avamar does not support @ symbol in the password. The password must be between 6 and 31 characters in length.
- The password must contain only alphanumeric, hyphen, period, or underscore characters.
- The password must contain at least one alphabetic character.
Resolution
The common password must be reset. Set another password which meets the requirements to get around this issue. Contact IDPA Support and refer this article with any questions.
Affected Products
Integrated Data Protection Appliance FamilyProducts
PowerProtect DP4400, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance SoftwareArticle Properties
Article Number: 000171545
Article Type: Solution
Last Modified: 27 May 2025
Version: 3
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