How to Resolve Error Code 016-910 on the S3840cdn and S3845cdn Dell Color Laser Printers

Summary: During Google Cloud Print registration, the printer might ask the user to load A4 in tray 1, in order to print GCP registration instructions. If the printer does not have paper, or uses the other paper size than A4 in Tray 1 the printer displays the error code 016-910. ...

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Instructions

Note: This article is no longer being maintained or updated.

Go to EWS: "System" > "Default and Policies" > "Specified Paper Is Unavailable," and set to the option to "Letter/A4 Substitution," then it prints directly.

  • Prompt to Load Paper
  • Use Larger Size
  • Use Closet Size
  • Letter/A4 Substitution
  • Use ByPass Tray
  1. Login in as admin the default factory password is admin.
    EWS Login
  2. Click the System from the left pane, then select the Defaults and Policies.
    EWS Defaults Policies
  3. Click Specified Paper Is Unavailable then select Letter/A4 Substitution, click OK, and click Close.
    EWS Specified Paper is Unavailable
Note: It is recommended that only Dell Branded toner, drums, transfer rollers, or other consumables are used in our laser printers.
Dell cannot guarantee the compatibility or the print quality of any third-party consumables.

More information can be found in the Dell User Guides and Manuals for your model printer.

Dell Color Smart Multifunction Printer S3845cdn Dell Color Smart Printer S3840cdn

Affected Products

Dell Color Smart Printer S3840cdn, Dell Color Smart Multifunction Printer S3845cdn
Article Properties
Article Number: 000178196
Article Type: How To
Last Modified: 18 Apr 2024
Version:  6
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