Avamar：PDM 建议失败并显示错误“org.apache.axis2.AxisFault：套接字已关闭

Summary: 由于“org.apache.axis2.AxisFault：套接字已关闭”所引起的内部错误而失效（英文版）

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Symptoms

在 Avamar 19.3（或更高版本）中，PDM 建议失败并显示内部错误：

Dell Avamar UI 显示内部错误

在 Avamar Server 上，将 /usr/local/avamar/var/log/vcs/deploymanager.log 显示以下 Java 异常：

2020-12-14T16:21:00.989-0500 TRACE [Pool-6-worker-3][CredentialsMcConnectionFactory#  newMcConnection]: mcUrl:https://127.0.0.1:9443/services/mcsdk20
2020-12-14T16:22:52.543-0500 TRACE [cTaskExecutor-4][CredentialsMcConnectionFactory#  newMcConnection]: client.getServiceStub():com.avamar.mc.sdk20.Mcsdk20Stub@667b1a3c
2020-12-14T16:22:52.544-0500 TRACE [cTaskExecutor-4][CredentialsMcConnectionFactory#  newMcConnection]: user:root
2020-12-14T16:22:52.715-0500 ERROR [cTaskExecutor-4][CredentialsMcConnectionFactory#  newMcConnection]: Error connecting to mc service Exception
org.apache.axis2.AxisFault: Socket is closed
        at org.apache.axis2.AxisFault.makeFault(AxisFault.java:430)
        at org.apache.axis2.transport.http.SOAPMessageFormatter.writeTo(SOAPMessageFormatter.java:83)
        at org.apache.axis2.transport.http.AxisRequestEntity.writeRequest(AxisRequestEntity.java:84)
        at org.apache.commons.httpclient.methods.EntityEnclosingMethod.writeRequestBody(EntityEnclosingMethod.java:499)
        at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:2114)
        at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1096)
        at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
        at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
        at org.apache.axis2.transport.http.AbstractHTTPSender.executeMethod(AbstractHTTPSender.java:557)

Cause

PDM 设备无法使用环回 IP （127.0.0.1） 与 Avamar 的 MCSDK 服务建立安全的 TLS 连接。由于 Tomcat 密钥库文件证书差异，未建立此连接。

Resolution

Avamar 工程部门正在调查证书差异的根本原因。

解决方法：
  1. 在 Avamar Server 上，以根用户身份运行以下命令以下载 Avamar MCSDK 服务的证书。 
root@ave193:# openssl s_client -connect localhost:9443  -showcerts </dev/null 2>/dev/null   > mcsdk-cert.crt
  1. 使用新别名将步骤 1 中的文件安装到 Tomcat 密钥库中 kb181136 使用以下命令：

对于 Avamar 19.3 和 19.4，运行以下命令：

admin@ave193:~/>: keystore_passphrase=$(avlockbox.sh -r keystore_passphrase)

admin@ave193:~/>: keytool -import -file mcsdk-cert.crt -keystore /home/admin/.keystore -alias kb181136 -trustcacerts -noprompt -storepass $keystore_passphrase

对于 Avamar 19.7 及更高版本，Tomcat 密钥库文件位于不同的位置。请改为运行以下命令：

root@ave197:# keystore_passphrase=$(avlockbox.sh -r keystore_passphrase)

root@ave197:# keytool -import -file mcsdk-cert.crt -keystore /home/tomcat/.keystore -alias kb181136 -trustcacerts -noprompt -storepass $keystore_passphrase

输出应如下所示。

Certificate was added to keystore
  1. 运行 以下清理命令：
root@ave193:# rm mcsdk-cert.crt

root@ave193:# unset keystore_passphrase
  1. 执行 其他 PDM 建议。 

Additional Information

有关类似的“PDM 内部错误”问题，请参阅文章 Avamar - 代理部署管理器 （PDM） 建议失败并显示内部错误“java.lang.ArrayIndexOutOfBoundsException：-1”而失效  

Affected Products

Avamar

Products

Avamar Client for VMware
Article Properties
Article Number: 000181136
Article Type: Solution
Last Modified: 16 Oct 2025
Version:  8
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