Avamar：PDM 建議失敗，並顯示錯誤「org.apache.axis2.AxisFault：通訊端已關閉

Summary: Avamar 代理部署管理員 （PDM） 失敗並發生內部錯誤，因為「org.apache.axis2.AxisFault：插槽已關閉」

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Symptoms

在 Avamar 19.3 （或更新版本） 中，PDM 建議失敗並顯示內部錯誤：

Dell Avamar UI 顯示內部錯誤

在 Avamar 伺服器上， /usr/local/avamar/var/log/vcs/deploymanager.log 顯示以下 Java 異常：

2020-12-14T16:21:00.989-0500 TRACE [Pool-6-worker-3][CredentialsMcConnectionFactory#  newMcConnection]: mcUrl:https://127.0.0.1:9443/services/mcsdk20
2020-12-14T16:22:52.543-0500 TRACE [cTaskExecutor-4][CredentialsMcConnectionFactory#  newMcConnection]: client.getServiceStub():com.avamar.mc.sdk20.Mcsdk20Stub@667b1a3c
2020-12-14T16:22:52.544-0500 TRACE [cTaskExecutor-4][CredentialsMcConnectionFactory#  newMcConnection]: user:root
2020-12-14T16:22:52.715-0500 ERROR [cTaskExecutor-4][CredentialsMcConnectionFactory#  newMcConnection]: Error connecting to mc service Exception
org.apache.axis2.AxisFault: Socket is closed
        at org.apache.axis2.AxisFault.makeFault(AxisFault.java:430)
        at org.apache.axis2.transport.http.SOAPMessageFormatter.writeTo(SOAPMessageFormatter.java:83)
        at org.apache.axis2.transport.http.AxisRequestEntity.writeRequest(AxisRequestEntity.java:84)
        at org.apache.commons.httpclient.methods.EntityEnclosingMethod.writeRequestBody(EntityEnclosingMethod.java:499)
        at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:2114)
        at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1096)
        at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
        at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
        at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
        at org.apache.axis2.transport.http.AbstractHTTPSender.executeMethod(AbstractHTTPSender.java:557)

Cause

PDM 裝置無法使用迴路 IP （127.0.0.1） 與 Avamar 的 MCSDK 服務建立安全的 TLS 連線。由於 Tomcat 金鑰存放區檔案憑證差異，因此無法建立此連線。

Resolution

Avamar 工程部門正在調查憑證差異的根本原因。

因應措施：
  1. 在 Avamar 伺服器上，以 root 使用者身分執行下列命令以下載 Avamar MCSDK 服務的憑證。 
root@ave193:# openssl s_client -connect localhost:9443  -showcerts </dev/null 2>/dev/null   > mcsdk-cert.crt
  1. 使用新的別名，將步驟 1 的檔案安裝到 Tomcat 金鑰存放區 kb181136 使用這些命令：

針對 Avamar 19.3 和 19.4，執行此命令：

admin@ave193:~/>: keystore_passphrase=$(avlockbox.sh -r keystore_passphrase)

admin@ave193:~/>: keytool -import -file mcsdk-cert.crt -keystore /home/admin/.keystore -alias kb181136 -trustcacerts -noprompt -storepass $keystore_passphrase

若為 Avamar 19.7 及更新版本，Tomcat 金鑰存放區檔案位於不同的位置。改為執行此命令：

root@ave197:# keystore_passphrase=$(avlockbox.sh -r keystore_passphrase)

root@ave197:# keytool -import -file mcsdk-cert.crt -keystore /home/tomcat/.keystore -alias kb181136 -trustcacerts -noprompt -storepass $keystore_passphrase

輸出應如下所示。

Certificate was added to keystore
  1. 執行 以下清理命令：
root@ave193:# rm mcsdk-cert.crt

root@ave193:# unset keystore_passphrase
  1. 再執行 一次 PDM 建議。 

Additional Information

如有類似的「PDM 內部錯誤」問題，請參閱文章 Avamar - 代理部署管理員 （PDM） 建議失敗並顯示內部錯誤「java.lang.ArrayIndexOutOfBoundsException：-1」  

Affected Products

Avamar

Products

Avamar Client for VMware
Article Properties
Article Number: 000181136
Article Type: Solution
Last Modified: 16 Oct 2025
Version:  8
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