PowerStore: NDU Retry Failed with Out of Space (Dell EMC Correctable)

Summary: NDU failed while attempting to pre-stage the OS image content to the appliance.

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Symptoms

From logs: 
Aug 06 08:19:30.528260 FNM12345678901-A cyc_upgrade[58820]: A: Error: # Failed to load docker images from build packages. Skip. Docker images will be downloaded later.
Aug 06 08:19:30.528326 FNM12345678901-A cyc_upgrade[58820]: A: Error: # Output from docker command: Error processing tar file(exit status 1): write /c3aa5bb3809f6e995c327c79018333c282022e0fd53c12685c91acd180c4d0a4/layer.tar: no space left on device
Aug 06 08:19:30.528427 FNM12345678901-A cyc_upgrade[58820]: A: Error: prestage: Failed to prestage dockers

Error screenshot:

Cause

Root filesystem is full.

(Other root partition related KB article : PowerStore Alerts: Platform Root Capacity Alerts )

Resolution

Workaround:
  1. Remove files by connecting with SSH to the appliance with service user and run the following service script: svc_cleanup.
    Instructions how to run the script are available at: Dell EMC PowerStore Service Scripts Guide section Make space on the root partition (svc_cleanup)

    For PowerStore X appliance it is recommended to use the core dump cleanup using the cleanup script to prevent reaching the 80% threshold every day during the daily data collection processing:
      (1)  old data collections
      (2)  journal files
      (3)  one or two old core files.
  2. Retry the NDU.

Affected Products

PowerStore
Article Properties
Article Number: 000181274
Article Type: Solution
Last Modified: 03 Jun 2021
Version:  2
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