Dell UltraSharp 32 HDR PremierColor Monitor — UP3221Q

Summary: This article describes the Dell UltraSharp 32 HDR PremierColor Monitor — UP3221Q.

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Instructions

Image depicts the Dell UltraSharp 32 HDR PremierColor Monitor UP3221Q

Quick Links

Getting Started with your Dell UP3221Q Monitor
Dell UP3221Q Monitor Setup, Specifications and Service Manual
Dell Drivers & Downloads
Warranty and Support Services
Frequently asked questions
 

For help with video or display issues such as: no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, etc. refer to an expanding section below.

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The key features of the Dell UP3221Q monitor are:

  • 80.01 cm (31.5 in.) viewable area display (measured diagonally). 3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions.
  • Wide viewing angle to allow viewing from a sitting or standing position.
  • Color gamut of CIE1976 DCI-P3 99.8% with an average ΔE < 2.
  • Manually select Gamma/White Point/Color Gamut/Luminance via User 1, User 2, or User 3 Color Space options.
  • Manual HDR mode without HDR signal via User 1, User 2, or User 3 options, allowing force selection of HDR EOTF between ST.2084(PQ) and HLG.
  • Calibrate User 1, User 2, or User 3 settings directly in CAL 1 or CAL 2.
  • Supports HDMI, DP, and Thunderbolt™ 3 sources
  • HDMI, DP, and Thunderbolt™ 3 connection supports 10-bit color
  • Frame Buffering allows 24/25 Hz video to be displayed in 48/50 Hz at 10-bit color
  • Single Thunderbolt™ 3 to supply power (Up to 90 W) to a compatible notebook while receiving video & data signal.
  • Built-in Color Calibration functionality.
  • Multi-Stream Transport (MST) capability via Thunderbolt™ 3 connection.
  • Tilt, swivel, pivot, and vertical extension adjustment capabilities.
  • Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier setup with an elegant viewing experience.
  • Removable stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
  • Plug and play capability if supported by your system.
  • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
  • Supports Joystick, Power button and Color lock via OSD.
  • Security lock slot.
  • 0.3 W standby power when in the sleep mode.
  • Supports Picture by Picture (PBP) select mode.
Warning: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light that is emitted from the monitor to optimize eye comfort.
 
Warning: Do not mount this monitor in vertical orientation due to the risk of damaging the monitor.

This section provides some specifications of the Dell UP3221Q monitor. To learn more about the specifications of the Dell UP3221Q monitor, refer to the User's Guide at the Dell Manuals website.

Panel technology
  • In-Plane Switching Technology
Maximum resolution
  • 3840 x 2160 @ 60Hz (16:9 aspect ratio)
Viewing angle
  • 178° (vertical) typical
  • 178° (horizontal) typical
Contrast ratio
  • 1,300:1 (typical), 1,000,000 to 1 (HDR On)
Response time
  • 6 ms gray to gray in Fast mode
  • 8 ms gray to gray in Normal mode
  • 14 ms gray to gray in Off mode
Color gamut
  • CIE1931 Adobe 93%
  • CIE1976 DCI-P3 99.8%
  • CIE1976 BT.2020 83%
Color depth
  • 1.07 billion colors (True 10 Bit)
Ports and connectors
  • 2 x HDMI 2.0 (HDCP 2.2)
  • 1 x DP 1.4 (HDCP 2.2)
  • 1 x Thunderbolt™ 3 Upstream port (DP1.4)
  • 1 x Thunderbolt™ 3 Downstream port (DP1.4)
  • 2 x SuperSpeed USB 5/10 Gbps (USB 3.2 Gen 1/2) Downstream port
  • 1 x External Colorimeter port. (This port does not support standard USB devices.)

Ensuring that your Dell monitor is set up properly. Assembling the monitor stand and setting up the monitor ergonomically. Connecting the cables and organizing them. These will only help make the viewing experience the best it possibly can be.

Attaching the stand

The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand. Refer to the Setting Up the Monitor section in the User's Guide of your Dell UP3221Q monitor.
To learn how to set up any other stand with a monitor, refer to the respective stand setup guide for setup instructions.

Caution: Do not remove the monitor from the packaging box before attaching the stand.
 
Note: The Dell UP3221Q monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor.

Ergonomics

Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes). The top edge of the screen at eye level when you are sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the PC

To connect your Dell UP3221Q monitor to your PC:

  1. Turn off your PC and disconnect the power cable.
  2. Connect the DisplayPort, HDMI, or USB Type-C cable to the corresponding video or display port on the back of your PC.
 
Note: Dell Dell UP3221Q supports display over USB Type-C port with Alternate mode DP 1.4. Ensure that the USB Type-C on your PC supports Alternate mode DP 1.2 or above.

To learn more about connecting your monitor to the PC, refer to the Dell knowledge-base article 132424: How to Connect a Monitor to a PC   

  • Connect the USB upstream cable to the monitor and PC.

Dell UP3221Q monitor orientation must always be in landscape mode. This includes any wall-mounted monitors and monitors on a stand. In a multiple monitor setup, Dell UP3221Q should not be rotated either to 180° (landscape) or 90° (portrait).

Caution: Dell UP3221Q setup must comply to the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and/or cause a safety hazard.

 

Use the joystick at the bottom right rear of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, pressor toggle the joystick (Figure 1) 

Learn more about using the On-Screen Display (OSD) menu. Refer to the Operating Your Monitor section in the User's Guide of the Dell UP3221Q monitor.

Note: Any changes that you make are automatically saved. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Image depicts the rear of the Dell UltraSharp 32 HDR PremierColor Monitor UP3221Q
Figure 1: Dell UP3221Q Rear Joystick control
Function Description
Image depicts the Joystick button Press Joystick to open the OSD Menu Launcher.
Image depicts the Joystick left/right button functionality
  • For right and left navigation.
  • Move right to enter the submenu.
  • Move left to exit from the submenu.
Image depicts the Joystick button up/down functionality
  • For up and down navigation.
  • For up and down navigation.
  • Increases (up) or decreases (down) the parameters of the selected menu item

Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell UP3221Q monitor to factory default settings, follow these instructions:

  1. Press the Joystick Button (Figure 4) on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Using the Joystick, highlight Display.
  3. Using the Joystick, highlight Reset Display option in the menu and Press the Joystick Button to select.
  4. Press the Joystick Button to confirm the reset action.

Image depicts the Joystick Button location
Figure 2: Dell UP3221Q Joystick Button

If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test will help determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, refer to the Dell knowledge-base article 124390: How to Run a Diagnostic Test on a Dell Monitor      

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not powering ON or showing any signs of power.
 
  • No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.
 
  • No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.

Your Dell UP3221Q Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor
  2. Unplug the video cable from the back of the computer.
  3. Turn on the monitor.

    The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, the dialog shown below will continuously scroll through the screen.

     
    Note: The message may be slightly different according to the connected input signal.
     
  4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
  5. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor.

Your Dell UP3221Q monitor has a built-in diagnostic tool. It helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade, it is always a good practice to isolate the monitor by running the Built-In Diagnostics.

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Toggle and hold the Joystick to the left for 4 seconds.
  3. Toggle the Joystick to highlight the Diagnostics icon, then press the Joystick, and a gray screen appears.
  4. Carefully inspect the screen for abnormalities.
  5. Press the Joystick again. The color of the screen changes to red.
  6. Inspect the display for any abnormalities.
  7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text screens.

    The test is complete when the text screen appears. To exit, press the Joystick again.

Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired or replaced if it is under warranty by contacting Dell Technical Support.

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. Which is hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article 126004: Dell LCD Monitor Pixel Guidelines.

This section provides information about troubleshooting steps that can help resolve the most common issues with the Dell UP3221Q monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, refer to the Dell knowledge-base article 132354: How to Troubleshoot Display or Video Issues on a Dell Monitor   .

 

Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Make sure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Make sure that the power button is depressed fully.
  • Test with known good cable and known good system if possible.
  • Ensure that the correct input source is selected in the Input Source menu.
No Video - Power LED On No picture or no brightness.
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Make sure that the correct input source is selected via the Input Source Select button.
  • Test monitor with known good system if available.
  • Ensure that the correct input source is selected in the Input Source menu.
Poor Focus Picture is fuzzy, blurry, or ghosting.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Reset the monitor to factory settings.
  • Change the video resolution to the correct aspect ratio.
Shaky or Jittery Video Wavy picture or fine movement.
  • Reset the monitor to factory settings.
  • Check environmental factors.
  • Relocate the monitor and test in another room
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell knowledge-base article 126004: Dell LCD Monitor Pixel Guidelines.
Stuck-On/Off Pixels LCD screen has bright spot.
  • Cycle power on-off.
  • A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels that are allowed varies depending on the monitor.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell knowledge-base article 126004: Dell LCD Monitor Pixel Guidelines.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
Horizontal or Vertical Lines Screen has one or more lines.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks.
  • Do not perform any troubleshooting steps.
  • Contact Dell Technical Support immediately.
Intermittent Problems Monitor malfunctions on and off.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.
  • Alternatively, use a dynamically changing screensaver.
Screen image is too small. Image is centered on screen, but does not fill entire viewing area.
No Input Signal when user controls are pressed. No picture, the power LED light is white.
  • Check the signal source. Ensure that the computer is not in power-saving mode by moving the mouse or pressing any key on the keyboard.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Restart the computer.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen.
  • Due to different video formats (aspect ratio) of DVDs and videos, the monitor may display in screen.
  • Run the built-in diagnostics.
No video at HDMI /DisplayPort port When connected to some dongle/ docking device at the port, there is no video when unplugging/plugging the Thunderbolt cable from the notebook Unplug the HDMI/DisplayPort cable from dongle/docking device, then plug the docking Thunderbolt cable to the notebook. Plug the HDMI/ DisplayPort cable 7 seconds later.
No video at USB-C port When connected to some dongle/ docking device at the port, there is no video when unplugging/plugging the Thunderbolt cable from the notebook Unplug the USB-C cable from dongle/docking device, then plug the docking Thunderbolt cable to the notebook. Plug the USB-C cable 7 seconds later.
No network connection Network dropped or intermittent
  • Check to ensure USB-C Prioritization is set to High Data Speed.
  • Do not turn Off the display during network connection.

To learn more about how to view or download the User Guides and Manuals for your Dell product. Refer to the Dell knowledge-base article 133505: Manuals and Documentation for your Dell Product   


Frequently asked questions

Using Windows Display Settings

In Windows 10, Windows 8 or 8.1 and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click on the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 3840 x 2160 .
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 2160 .
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click on the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 2160 .
  5. Click Apply.
Note: If you do not see the recommended resolution as an option. You may need to update the video card (GPU) driver by visiting the Dell Drivers & Downloads website or the video card (GPU) manufacturers website.

To reset the Dell UP3221Q Monitor to factory defaults, refer to the Reset to Factory Settings section of this article.

The Dell UP3221Q monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell UP3221Q monitor allows you to check whether the monitor is functioning properly.
 
  • Built-In Self-Test - The Dell UP3221Q monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the Built-In Diagnostics.

To learn how to run a diagnostic test, refer to the Running Diagnostics on Dell UP3221Q Monitor section of this Dell knowledge-base article.

The Troubleshooting section of this Dell knowledge-base article provides information about troubleshooting common issues with the Dell UP3221Q monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues and so on.

To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side, either on the side, front, or bottom of the monitor. To access the On-Screen Display (OSD) menu, press or toggle the Joystick on the monitor.

For more information about using the On-Screen Display (OSD) menu and different menu options. Refer to the Operating Your Monitor section in the User's Guide of your Dell UP3221Q monitor.

Additional monitor information like the model number, firmware version and Service Tag can be accessed from the monitor's OSD (On-Screen Display).

To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side, either on the side, front, or bottom of the monitor. To access the On-Screen Display (OSD) menu, Press the Joystick Button on the monitor.

USB Type-C port on your Dell UP3221Q supports USB Power Delivery, Data, and DisplayPort video signal. The USB Type-C port can be used for video and data signal, and supply power (90 W) to a compatible laptop PC using a single USB Type-C cable that is provided with the monitor.

Note: Dell UP3221Q can supply power via the USB Type-C cable only to a compatible laptop PC that supports Power Delivery (PD) over USB Type-C. Not all laptop PCs with USB Type-C support Power Delivery, for more information refer to the User Manual or contact your laptop manufacturer.
Note: USB Type-C power delivery-compliant port (PD version 2.0) delivers up to 90 W of power. If your laptop PC requires more than 90 W to operate and the battery is drained. It is recommended you use the standard AC adapter of the laptop PC to power on and charge the laptop battery.

If you are using a Dell laptop PC that supports charging via USB Type-C. It is recommended to update the BIOS and Video or Graphics card (GPU) driver.

Dell UP3221Q monitor orientation must always be in landscape mode. This includes any wall-mounted monitors and monitors on a stand. In a multiple monitor setup, Dell UP3221Q should not be rotated either to 180° (landscape) or 90° (portrait).

Caution: Dell UP3221Q setup must comply to the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may cause.

When setting up your Dell UP3221Q monitor, ensure that the monitor rear panel buttons is on the bottom right.

Image depicts the dual monitor setup for the UP3221Q monitor
Figure 7: Illustration of the Dell UP3221Q dual monitor setup
Warning: The monitor should not be rotated 180° (landscape). The monitor should not be orientated at 90° (portrait).

Affected Products

Dell UP3221Q
Article Properties
Article Number: 000182122
Article Type: How To
Last Modified: 07 Jan 2025
Version:  5
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