SourceOne Email Supervisor kan ikke cachelagre store meddelelser

Summary: SourceOne Email Supervisor kan ikke cachelagre store meddelelser og logger en timeoutfejl "The request channel timed out while waiting for a reply after 00:04:59.1719158"

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Symptoms

Når SourceOne Email Supervisor støder på store meddelelser og forsøger at cache meddelelserne fra SourceOne Email Management, får den timeout efter 5 minutter.

Tjenesten E-mailcachelagring mislykkes, og følgende logføres i hændelseslogfilerne for Mail Supervisor:

Log Name:      Email Supervisor
Source:        Email Supervisor
Date:          12/16/2020 5:52:41 AM
Event ID:      59
Task Category: Email Caching
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Supervisor Server Name>
Description:
An error occurred while trying to download a message from Email Archive Server.  Details = Server: <SourceOne Server>, EntryID: <MsgID>, Description: The request channel timed out while waiting for a reply after 00:04:59.3280745. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

 

Cause

Dette er en kendt fejl, der er beskrevet i SDR 63239.

 

Resolution

Dette problem løses i programrettelser eller Service Pack-versioner af SourceOne Email Supervisor 7.2 SP1 Hotfix 63239.
EMC SourceOne-programrettelse og Service Pack-sæt kan downloades over https://dell.com/support.

Med hotfixet kan timeoutværdien nu konfigureres. Værdierne kan konfigureres ved at indstille følgende registreringsdatabasenøgler på SourceOne Email Supervisor-serveren:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\EMC\SourceOne\Email Supervisor

Key Name: DocManagementSvcClientOpenTimeout
Key Value: 15 (Decimal - Minutes)
Key Type: REG_DWORD

Key Name: DocManagementSvcClientSendTimeout
Key Value: 15 (Decimal - Minutes)
Key Type: REG_DWORD

Key Name: DocManagementSvcClientReceiveTimeout
Key Name: 15 (Decimal - Minutes)
Key Type: REG_DWORD
BEMÆRK: Denne værdi er i minutter og kan øges\reduceres. Standard-timeout er 5 minutter.

Products

SourceOne Email Supervisor
Article Properties
Article Number: 000182744
Article Type: Solution
Last Modified: 14 Jun 2025
Version:  8
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