SourceOne Email Supervisor 无法高速缓存大型邮件

Summary: SourceOne Email Supervisor 无法高速缓存大型邮件，并且记录了超时错误“The request channel timed out while waiting for a reply after 00:04:59.1719158”（在 00:04:59.1719158 之后，等待回复时，请求通道超时）

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Symptoms

当 SourceOne Email Supervisor 遇到大型邮件并尝试缓存来自 SourceOne Email Management 的消息时，它会在 5 分钟后超时。

电子邮件缓存服务失败，并在电子邮件主管事件日志中记录以下内容：

Log Name:      Email Supervisor
Source:        Email Supervisor
Date:          12/16/2020 5:52:41 AM
Event ID:      59
Task Category: Email Caching
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Supervisor Server Name>
Description:
An error occurred while trying to download a message from Email Archive Server.  Details = Server: <SourceOne Server>, EntryID: <MsgID>, Description: The request channel timed out while waiting for a reply after 00:04:59.3280745. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

 

Cause

这是 SDR 63239 中提到的已知缺陷。

 

Resolution

此问题在 SourceOne Email Supervisor 7.2 SP1 修补程序 63239 的修补程序或服务包版本中得到解决。
EMC SourceOne 修补程序和服务包套件可通过 https://dell.com/support 下载。

使用热修复程序，超时值现在是可配置的。可以通过在 SourceOne Email Supervisor 服务器上设置以下注册表项来配置这些值：

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\EMC\SourceOne\Email Supervisor

Key Name: DocManagementSvcClientOpenTimeout
Key Value: 15 (Decimal - Minutes)
Key Type: REG_DWORD

Key Name: DocManagementSvcClientSendTimeout
Key Value: 15 (Decimal - Minutes)
Key Type: REG_DWORD

Key Name: DocManagementSvcClientReceiveTimeout
Key Name: 15 (Decimal - Minutes)
Key Type: REG_DWORD
提醒：此值以分钟为单位，可增大\减小。默认超时值为 5 分钟。

Products

SourceOne Email Supervisor
Article Properties
Article Number: 000182744
Article Type: Solution
Last Modified: 14 Jun 2025
Version:  8
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